Perhaps someone who has ordered from DG.com can comment on what’s going on. I’m astonished by the horrible customer service and no one seems to know where my shipment is.
I spent about $2000 ordering a few Supersense/“Mastercut” records from https://store.deutschegrammophon.com/
The shipment went out with DHL to N. America from Germany. DHL tracking # starts with 2 letters, which I think means it will be passed onto another carrier for local delivery in the US/Canada. Is that correct?
The DHL tracking page says it was delivered to my address but to ‘someone other than the recipient’ - what? Furthermore, the parcel seems to have been delivered in Germany. I’m in Canada.
No one at DG with knowledge of what happened has answered my emails - Orders seem to be handled by a 3rd party, which hasn’t answered any of my messages.
No one at DHL Canada seems to know how to find more information about this shipment - other than to say it is not DHL Express, but DHL freight forwarding…
Has anyone in N America had experience with ordering from DG in Germany?
I spent about $2000 ordering a few Supersense/“Mastercut” records from https://store.deutschegrammophon.com/
The shipment went out with DHL to N. America from Germany. DHL tracking # starts with 2 letters, which I think means it will be passed onto another carrier for local delivery in the US/Canada. Is that correct?
The DHL tracking page says it was delivered to my address but to ‘someone other than the recipient’ - what? Furthermore, the parcel seems to have been delivered in Germany. I’m in Canada.
No one at DG with knowledge of what happened has answered my emails - Orders seem to be handled by a 3rd party, which hasn’t answered any of my messages.
No one at DHL Canada seems to know how to find more information about this shipment - other than to say it is not DHL Express, but DHL freight forwarding…
Has anyone in N America had experience with ordering from DG in Germany?