Clear Audio Smart Matrix Pro - springs

labjr1

New Member
Jun 18, 2020
15
1
3
57
#1
I like my Clear Audio Smart Matrix Pro - my only complaint is the springs that allow the vacuum tubes to pop up after shutting off the vacuum are not attached and easily fall off the vacuum tube. In the first 2 weeks of ownership I have lost one spring and nearly lost a second one. (yes it is somewhere in the house...but it is a big house). Has anyone else run into this issue? Clear Audio sells extra vacuum tubes with the springs ($94.00) but I already have 3 vacuum tubes so I don't need spare tubes and it seems ridiculous to have to buy the tube to get a $0.12 spring. I have written Clear Audio asking to purchase the springs but I have not heard back from them. I can have a custom spring maker make some but I am hoping for a better option as I would have to send them the spring to match.
 

howiebrou

Well-Known Member
Jun 29, 2012
1,356
1,091
240
#2
I like my Clear Audio Smart Matrix Pro - my only complaint is the springs that allow the vacuum tubes to pop up after shutting off the vacuum are not attached and easily fall off the vacuum tube. In the first 2 weeks of ownership I have lost one spring and nearly lost a second one. (yes it is somewhere in the house...but it is a big house). Has anyone else run into this issue? Clear Audio sells extra vacuum tubes with the springs ($94.00) but I already have 3 vacuum tubes so I don't need spare tubes and it seems ridiculous to have to buy the tube to get a $0.12 spring. I have written Clear Audio asking to purchase the springs but I have not heard back from them. I can have a custom spring maker make some but I am hoping for a better option as I would have to send them the spring to match.
The spring design is a nightmare imo. I had to cut my springs to get it to the right compression and even then it wasn't perfect. Either it sucks too hard and the platter doesn't move or it is too loose. I cut my losses and bought a KLaudio.
 

labjr1

New Member
Jun 18, 2020
15
1
3
57
#3
I've not had that problem. I cannot get my platter to stop - you can put considerable force on it and it keeps turning. The springs seem to work perfectly - they just fall off the vacuum tube when you remove them from the RCM and are easy to lose. Overall it is a great machine. I am going to upgrade to their automatic model as everyone who owns one raves about how good it is and how well built it is.
 

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