Wow... still have to get over it.
I accidently made a scratch into the Chassis of my Shiit Yggdrasil, which disturbs me a lot.
I asked their Distributor in Europe, if I could have a replacement (of course on my cost).
It took 2x Weeks for the answer (okay, this is fine and can happen due to Holidays), which was NEGATIVE: "...We asked Shiit USA for a Chassis, but it is not available and will probably will not be in the future." BAMM. If they wrote: You have to have patience.... fine. But that is basically saying: It is not available and don't bug us with it. Nothing mentioning, they would try or I should request again in a few months. Not sure if this is the Distro OR Shiit itself. Anyway: Total turn-off. Never had that in 20 years of Highend from Big to Small Companies, regardless of the Distro.
FIRST and LAST time I bought a Shiit Product. What a turn off.
I also have 2x Weiss DACs, where replacements were needed: Immediate answers, immediate supply of all parts including Chassis, Switches etc. for super fair prices.
I also have an RME-DAC and Mytek DAC, always quick answer and super support.
Sound-wise my Yggdrasil is fine, but this service experience is the WORST I ever had.
I accidently made a scratch into the Chassis of my Shiit Yggdrasil, which disturbs me a lot.
I asked their Distributor in Europe, if I could have a replacement (of course on my cost).
It took 2x Weeks for the answer (okay, this is fine and can happen due to Holidays), which was NEGATIVE: "...We asked Shiit USA for a Chassis, but it is not available and will probably will not be in the future." BAMM. If they wrote: You have to have patience.... fine. But that is basically saying: It is not available and don't bug us with it. Nothing mentioning, they would try or I should request again in a few months. Not sure if this is the Distro OR Shiit itself. Anyway: Total turn-off. Never had that in 20 years of Highend from Big to Small Companies, regardless of the Distro.
FIRST and LAST time I bought a Shiit Product. What a turn off.
I also have 2x Weiss DACs, where replacements were needed: Immediate answers, immediate supply of all parts including Chassis, Switches etc. for super fair prices.
I also have an RME-DAC and Mytek DAC, always quick answer and super support.
Sound-wise my Yggdrasil is fine, but this service experience is the WORST I ever had.