I bought a used Transfiguration Proteus at the beginning of 2023. It was installed and played for at least two months. The Proteus had a sound signature that was similar to the ZYX and AUdio Tekne MC's that I was playing with. It was very nice.
In May 2023, I sent it to Francois Saint-Gerand of Ana Mighty Sound for a diamond cantilever replacement. This was after much research with plenty of positive reviews and a couple of queries to Francios. Between May and December there were many emails from me to Francois, with maybe two responses indicating that the cartridge was been diagnosed. Beginning of 2024, Francois sent photographs of the cartridge. He told me it was in bad shape. He may need to sourced a donor Proteus. I was quite concerned as the photographs did not resemble the cartridge I sent hiim. My concerns were never addressed by Francois. Then in May 2024, A full year after I sent in the Proteus, he wrote that the diamond cantilever was done, and he would follow with an invoice. It was silence again until July. He replied to my previous email expressing surprise that his assistant had not contacted me with the invoice. Then in September came the daggar. He wrote that the work was finally completed but that a boron, not a diamond, cantilever was installed. By this time, I was quite accustomed to his BS. But the email from last week really prompted this post. He wrote that the boron cantilever install was indeed a mistake by his team. But he is not longer working with his re-tipper team. He included the email of Laszlo Vencel Szabo, and this person will take over.
I am now without a Proteus. To be clear, no money has changed hands. All the while it had been Francois fabricating problems then seemingly solving them,
I hate that this is my first post on this esteemed forum, butt how does one deal with this? What recourse do I have?
In May 2023, I sent it to Francois Saint-Gerand of Ana Mighty Sound for a diamond cantilever replacement. This was after much research with plenty of positive reviews and a couple of queries to Francios. Between May and December there were many emails from me to Francois, with maybe two responses indicating that the cartridge was been diagnosed. Beginning of 2024, Francois sent photographs of the cartridge. He told me it was in bad shape. He may need to sourced a donor Proteus. I was quite concerned as the photographs did not resemble the cartridge I sent hiim. My concerns were never addressed by Francois. Then in May 2024, A full year after I sent in the Proteus, he wrote that the diamond cantilever was done, and he would follow with an invoice. It was silence again until July. He replied to my previous email expressing surprise that his assistant had not contacted me with the invoice. Then in September came the daggar. He wrote that the work was finally completed but that a boron, not a diamond, cantilever was installed. By this time, I was quite accustomed to his BS. But the email from last week really prompted this post. He wrote that the boron cantilever install was indeed a mistake by his team. But he is not longer working with his re-tipper team. He included the email of Laszlo Vencel Szabo, and this person will take over.
I am now without a Proteus. To be clear, no money has changed hands. All the while it had been Francois fabricating problems then seemingly solving them,
I hate that this is my first post on this esteemed forum, butt how does one deal with this? What recourse do I have?
