Imitation is sometimes regarded as the sincerest form of flattery to many, but designers and manufacturers who are having their designs counterfeited hate this form of flattery. It causes us a lot of grief, time, and money. Telling someone who thinks that they bought a genuine product that we will not service them is also difficult.
Unless you buy from an authorized Genesis dealer and distributor, please check the serial numbers with us before you bid on eBay or buy online.
If it doesn't have a Genesis logo, it is not our product. And our logo looks like this:
I know that there are a few "G928 SE" subwoofers with piano-black cabinets, but the speakers do not have a logo on the front, and the plate amplifier is plain black with no logos or markings (that's already a huge give-away) that were supposedly made by "the OEM manufacturer that builds these for Genesis". No, we will not service these. Don't even ask.
All Genesis loudspeakers are completely built in-house in our factory in Seattle. There has been no off-site assembly factory in the US, Europe or China and there will never be.
Any Genesis loudspeaker from a Chinese "Authorized factory" is false and counterfeit. We know that there were some "Genesis 502", "Genesis APM-1" and "Genesis 350" made in China, but as far as we can tell, that factory closed down over 5 years ago, and they used a Chinese version of the logo. Those had terrible bass because they could not figure out the servo-control and Class D amplifier. So, the cabinet was way too small for the woofers, and the amplifier was so under-powered it wasn't funny. I had a friend who heard an "APM-1" that sounded like a transistor radio with a 15-inch woofer.
One easy way to check is that the product has our logo plate on it. This is difficult and very expensive to counterfeit because it is electro-deposited gold on stainless steel. The logo should have a significant thickness to the touch - not just paint. It is detailed and sharp.
We will also service products from the old Genesis Technologies (1991 - 2000) to the best of our ability. Unfortunately, due to their age some parts are no longer available. However, many of these that are modified or serviced by other parties are beyond rescue.
We are unable to service products from Genesis Physics (1975 - 1987) - for these, go to www.humanspeakers.com.
There was also a "White Van Scam" with Genesis loudspeakers that took us two years and we had to get our lawyers involved to shut down. We even got a call from the Sheriff of a small county out East who bought what he thought was a great deal. When I explained it to him, his words were "Damn! I of all people should have known better." Two guys in a white van meet you in the parking lot of Best Buy and tell you that they have extra speakers because the warehouse gave them an extra pair that they can let you have for a "great price". The MSRP (usually thousands of dollars) is printed on the box or they show you a full page ad in Stereophile listing the price - and the price is well below retail. But you have to pay cash.
See the eBay guide here: http://reviews.ebay.com/Kirsch-Gene...amp-White-Van-Speakers?ugid=10000000002467097
I guess my message is that you get what you paid for. In the last case, you probably get quite a bit less than what you paid for.
Don't be fooled by imitation and counterfeit Genesis loudspeakers.
Unless you buy from an authorized Genesis dealer and distributor, please check the serial numbers with us before you bid on eBay or buy online.
If it doesn't have a Genesis logo, it is not our product. And our logo looks like this:
I know that there are a few "G928 SE" subwoofers with piano-black cabinets, but the speakers do not have a logo on the front, and the plate amplifier is plain black with no logos or markings (that's already a huge give-away) that were supposedly made by "the OEM manufacturer that builds these for Genesis". No, we will not service these. Don't even ask.
All Genesis loudspeakers are completely built in-house in our factory in Seattle. There has been no off-site assembly factory in the US, Europe or China and there will never be.
Any Genesis loudspeaker from a Chinese "Authorized factory" is false and counterfeit. We know that there were some "Genesis 502", "Genesis APM-1" and "Genesis 350" made in China, but as far as we can tell, that factory closed down over 5 years ago, and they used a Chinese version of the logo. Those had terrible bass because they could not figure out the servo-control and Class D amplifier. So, the cabinet was way too small for the woofers, and the amplifier was so under-powered it wasn't funny. I had a friend who heard an "APM-1" that sounded like a transistor radio with a 15-inch woofer.
One easy way to check is that the product has our logo plate on it. This is difficult and very expensive to counterfeit because it is electro-deposited gold on stainless steel. The logo should have a significant thickness to the touch - not just paint. It is detailed and sharp.
We will also service products from the old Genesis Technologies (1991 - 2000) to the best of our ability. Unfortunately, due to their age some parts are no longer available. However, many of these that are modified or serviced by other parties are beyond rescue.
We are unable to service products from Genesis Physics (1975 - 1987) - for these, go to www.humanspeakers.com.
There was also a "White Van Scam" with Genesis loudspeakers that took us two years and we had to get our lawyers involved to shut down. We even got a call from the Sheriff of a small county out East who bought what he thought was a great deal. When I explained it to him, his words were "Damn! I of all people should have known better." Two guys in a white van meet you in the parking lot of Best Buy and tell you that they have extra speakers because the warehouse gave them an extra pair that they can let you have for a "great price". The MSRP (usually thousands of dollars) is printed on the box or they show you a full page ad in Stereophile listing the price - and the price is well below retail. But you have to pay cash.
See the eBay guide here: http://reviews.ebay.com/Kirsch-Gene...amp-White-Van-Speakers?ugid=10000000002467097
I guess my message is that you get what you paid for. In the last case, you probably get quite a bit less than what you paid for.
Don't be fooled by imitation and counterfeit Genesis loudspeakers.
