Another screwed up company

[amirm]

So here I go again with my customer service woes...

My son needed to switch his phone to iPhone for work reasons. Wanted an iPhone 5s with 64 gig of flash memory. Went to Verizon store. None in stock. Had him call two apple stores. Neither could give any information on what they had in stock!!! Said we had to order online and then it would say whether that store has it or not. So we go through that and it says both stores have it in stock. Great! Go through the process and then hit a brick wall: it is demanding to know which data plan we want, 2, 5 or 10 gig/month. We have an unlimited plan (grandfathered in) but there is no option to leave us with the current plan. Get into a chat session and answer is that if you want to keep that, your only avenue is to go through Verizon.

So we go and order it from verizon web site. I tell you, no one who created that e-commerce experience has ever shopped at Amazon! Forget one-click. I would kill for 5 clicks to order this thing. But no, page after page shows up trying to order this phone which by the way, is back ordered until 11/4. Anyway, I suffer through it and get to the end. It congratulates me for giving them my email address so they can send me a confirmation that way. I sync my email and yes, there is a message there:

Your Verizon Wireless Order Confirmation
VZWMail@ecrmemail.verizonwireless.com

Empty


Yes, it was a blank email with the word "Empty" spelled out like above!!! I mean really. I have ordered from tons of companies online from smallest to biggest. Not once have I gotten an email confirmation that is blank and it actually says so! I synced multiple times and no other message is forthcoming. Went to my browser page and I see no confirmation number, invoice number or anything.

Don't these companies ever test their own sites?

 

[Mosin]

Amir,

Don't bait us into making comments about one very famous website!

 

[mep]

Amir,

Don't bait us into making comments about one very famous website!

Same company designed Verizon's website?

 

[zztop7]

Relevant #s

So here I go again with my customer service woes...
I tell you, no one who created that e-commerce experience has ever shopped at Amazon!

I shop on Amazon because it is SO EASY & helpful. Sometimes it cost me more money, but my time is important.

Amir,
I always do an instantaneous paper print out of any relevant #s on the screen.
I always try to get as much relevant information on the chat person so I can reference their "?promises?".
Maybe none of this was available to you???

Have a better Sunday in the rain [local weather].
zz.

 

[Orb]

Quite a few times I find Amazon is the only way to get some older albums (when looking for a specific remaster/re-issue from an artist/group) as quite often they are better then the newer releases.
Just wish they used the same catalogue number as the record labels seen by Discogs, would make them stunning then.
Still try to use independent shops as well, but in some aspects they just cannot compete at times.

Cheers
Orb

 

[amirm]

Amir,
I always do an instantaneous paper print out of any relevant #s on the screen.
I always try to get as much relevant information on the chat person so I can reference their "?promises?".
Maybe none of this was available to you???

I still have the page open and can do that. But I just hate printing these things if I can have them in email so that I can instantly find them in the future. If for example I can't remember what brand of toaster I bought from Amazon, I search in my inbox and instantly find it. In this case it is not as critical to do that. But still, Verizon charged my credit card and would be nice to have something to show for it. As I noted, the page at the end has no reference number or anything. So while printing it may be helpful, it is not the usual confirmation with info that the company that can use to track the transaction.

All of this said, I don't expect Verizon to screw up the actual order. I was just commenting that for a company like Verizon that has millions of customers, you would think they would better test their system and would have someone checking it from time to time.