A special thanks to the Sales and Marketing team of Avalon.
I had one of my tweeter blown in early Oct this year 2015. I started to call up Avalon for help if they had a pair of tweeters in stock. Considering that it was a very old model, I only tried by luck if they would have replied and helped me out on this issue.
Have a few messages sent, the sales and marketing team replied me that the tweeter was no long in stock, however that they would offer me a retrofit solution
. I Really Glad and admired to hear that, the feeling was like bringing me back from hell to heaven.
Since it was the first time contacting up with a HIFI manufacturer and received such a positive feedback, Avalon deserves a big thumb up on this aspect.
Second thing would have admired me was being the time taken from the date I sent my pair of tweeters through Hong Kong dealer to factory. It took only 2 weeks, "Yes" it was two weeks, a remarkable fast and efficiency, they returned a new pair of tweeters, which is a pair of their new "Ceramics" tweeters used in "Ideal", they looked great, but yet to try if they would sound better on my old Arcus.
I had these tweeters installed on my Avalon Arcus on last Friday night, it needed a bit of filing trim on the edge to get it fix perfectly on Arcus Cabinet, however that it was not a big issue, as I am fine and used to this trimming job, not a big deal.
Immediately turned on my equipment and gave the new tweeters a big try. I had to say "Wow", the image was more solid and transparent than the old "Focal" tweeters. They sounded lovely and I continuously played music through Saturday and Sunday night.
Those improvements were somehow out of my expectation, I wonder if Avalon team would consider launching a kind of modification program to the old user, they would have been of help to improve the new sales in a sense that the old Avalon are of greater trade in value.
Again, special thanks to the marketing and sales team of Avalon.
Andrew
I had one of my tweeter blown in early Oct this year 2015. I started to call up Avalon for help if they had a pair of tweeters in stock. Considering that it was a very old model, I only tried by luck if they would have replied and helped me out on this issue.
Have a few messages sent, the sales and marketing team replied me that the tweeter was no long in stock, however that they would offer me a retrofit solution
. I Really Glad and admired to hear that, the feeling was like bringing me back from hell to heaven.Since it was the first time contacting up with a HIFI manufacturer and received such a positive feedback, Avalon deserves a big thumb up on this aspect.
Second thing would have admired me was being the time taken from the date I sent my pair of tweeters through Hong Kong dealer to factory. It took only 2 weeks, "Yes" it was two weeks, a remarkable fast and efficiency, they returned a new pair of tweeters, which is a pair of their new "Ceramics" tweeters used in "Ideal", they looked great, but yet to try if they would sound better on my old Arcus.
I had these tweeters installed on my Avalon Arcus on last Friday night, it needed a bit of filing trim on the edge to get it fix perfectly on Arcus Cabinet, however that it was not a big issue, as I am fine and used to this trimming job, not a big deal.
Immediately turned on my equipment and gave the new tweeters a big try. I had to say "Wow", the image was more solid and transparent than the old "Focal" tweeters. They sounded lovely and I continuously played music through Saturday and Sunday night.
Those improvements were somehow out of my expectation, I wonder if Avalon team would consider launching a kind of modification program to the old user, they would have been of help to improve the new sales in a sense that the old Avalon are of greater trade in value.
Again, special thanks to the marketing and sales team of Avalon.
Andrew
