- Sep 6, 2012
I have one Koetsu Onyx that is thicker, and a couple grams heavier, than my other stone bodies (despite all being spec'd at 13 grams) - this one exceeds the capabilities of my Phantom Supreme's stock weight. There's an extra, smaller counterweight that can piggyback onto the main counterweight adjustment's thumbscrew mechanism. It's not included in the box, but it probably should be (for that matter, my Phantom didn't even ship with a copy of the manual!). With the extra weight, you should easily be able to accommodate 20g.
Yeah, getting in touch with Graham - good luck. He'll probably turn up at some point and blame his email servers again. GET A FACEBOOK PAGE, BOB. Great, superb arms (I truly love the Phantom and enjoy it many hours each week with a rotation of a few Koetsu carts), but frustrating customer support. Back when I went through this, Musical Surroundings was a Graham distributor - M.S. has STELLAR service, and they supplied me a manual and the extra counterweight (Graham wanted 100 bucks for it), free of charge, in short order. I also wanted some extra wands that were perpetually out of stock, and eventually met my needs on the used marker. A couple years later I noticed M.S. stopped distributing Graham...I'm sad about that but don't have to wonder why.
If there was any reliable support to be had, I'd love to upgrade my Phantom to a III.
Well, well well.... It seems as though it's not always easy to reach me. And sometimes that's true, as we are a very (and I mean VERY) small shop. Except for my two daughters who build them (feminine hands and eyes are far superior to most men's - especially mine these days) I am alone in this audio circus. So, for those who think (incorrectly) that I've ignored them or otherwise don't care, please know that's not true. But sometimes I am overloaded. I don't have much time for any chat-room posting, although I try to check in with WBF whenever possible. But I ABSOLUTELY don't want anything to do with something as demanding , time consuming (read: wasting) and sometimes contentious as Facebook. Never saw the logic in wanting to pour out my life to college kids or others who would just want to make snarky comments from a darkened dorm room.
I'm glad that Mr. Mulveling (??) is enjoying his arm, and I'm truly sorry that he had touble reaching me; that is not my intention. And at the time of his post that I'm responding to here, I was sliding rapidly downhill with a bad virus which, as some of you know, ended up with my being hospitalized for pneumonia. Out of commission for about two months, actually, and I didn't like it. No, I hated it..!! OK, excuses of illness should not be used as a crutch, but sometimes they are a fact of life - for any of us.
As to the counterweight adapter, please note that we make only two weights, one at 35gms and the other 70 gms. Beginning with the Phantom II series (not the one that Mulveling apparently has) we include the 35gm weight especially for the 9 or 10-inch arm. If they buy a 12-inch tonearm (the entire product, not just the wand) we supply both the 35gm and 70 gm weight; this is because the extra length and effective mass of the longer wand guarantees that substantially heavier balancing will be required for a given cartridge.
Please note that we do not supply these weights with stand-alone wand purchases, on the assumption that the buyer will already have the correct weight available.
Most of the time, we have found the weights we offer work just fine, and the occasional variation is dealt with as fast and efficiently as possible. And many times we have received nice notes from happy customers, and it's very much appreciated. And no, I don't always have computer problems, but sometimes just plain miss seeing something, so for that I apologize...
Mr. Mulveling ( I know that's not your name, but it works for me) : if you wish, please contact me at grahmeng@concentric net about your desire for a Phatnom III upgrade. I will reply, of course.
Best to all - Bob Graham