I agree with you somewhat but for you to categorically state that doctors brought this on themselves suggests you mean this collectively and if so I strongly disagree.
Steve, my statement was not intended as blanket condemnation of all physicians, rather it was to point out that those physicians who act in this manner bring down the whole profession. My bad for not being clear.
Mark as a radiologist I submit to you that your clinical work is vastly different from that of those oncologists or cardiologists. IMO they are indeed patient advocates. I have yet to see a radiologist who is a patient advocate. How many hours do you spend on the phone talking to insurance companies to get a patient covered. By the time a patient reaches you, they are in your system and pretty much all of them have insurance approval---all done by the referring doctors
Actually, in our practice, we did all of the scheduling and insurance approvals for our referring physicians. We purchased a phone system with embedded hardware that our schedulers logged into and we tracked parameters including: time to answer, time spent scheduling, number of patients scheduled, etc. For high volume referrers, we rented space in their offices (to be compliant with government regulations) where our schedulers took care of scheduling their patients. Referring physicians loved that we only needed 4 pieces of patient information from them. We would contact the patient and take care of the rest. It saved their offices the burden of extra staff to deal with all of the paper work. If a patient failed to show after three scheduled appointments, we sent a letter to the patient and referring physician to let them know. (As you know there are few things worse for a referring physician than thinking your patient had a test when they really did not).
We had a dedicated scheduler and dedicated staff for obtaining insurance approval for PET scans (Positron Emission Tomography) and later MRI and CT pre-approvals. As the Clinical Director of PET, I can't tell you how many hours I spent with staff getting approvals and talking to insurance companies. I can honestly say that no patient was refused for inability to pay. Two of our physicians participated in weekly operations meetings with our practice manager/CEO in no small measure to deal with these type of operational issues.
Our group co-purchased the PACS system (the system that stores and distributes the images) with our hospital. We (not the hospital) provided the IT support staff that helped referring physicians offices install hardware and software to view images and reports performed in our offices and the hospital.
The costs of these services was absorbed by my practice. I'm not implying it was altruistic...it was good for business, but it was also good patient/customer care.