Do you have other tubes? That's an easy thing to check. I'm glad you have the settings properly set now and I'm certain you will get things sorted on the tube front. Are your Roon settings for the MU2 properly set for the Major Dac? On the MU2 have you set it for the 8fs and 3db headroom setting?Adjusting the volume level made a difference. I learned a couple of things yesterday: The volume level of the MU2 is best controlled via Roon. Roon adjusts the gain of the unit based on the volume level on the Roon slider. I have set mine to 92 in Roon which corresponds to 0db on the MU2. For whatever reason, before I rebooted the unit I was able to have two volume levels, one on the MU2 and one in Roon. Since reboot I adjust the volume level in Roon and it automatically adjusts the gain on the unit.
Secondly I found that using the control disc to navigate to the power button on the screen does not completely turn the unit off. It puts in into standby mode. To completely turn the unit off you have to go to standby mode initially, presumably, and then use the small button on the back to turn off the unit. That is not intuitively obvious. There should be a standby symbol on the screen rather than the international symbol for on/off. My unit was running sluggishly before I rebooted and now it is running much faster. I must have cleared out the cache or something.
I think a contributing factor, or perhaps the main factor, for the crispiness may be coming from the input tubes. I also recently changed the input tubes to PsVane "Cossor" 6SN7 carbon balls. They sounded fantastic when they were installed, but they might be losing their mojo. They probably only have 100 hours on them. I think the soundstage may be narrowing and there is not the layering that I had when they were brand new. Could they be causing some sibilance?