Audio Research - A Happy Repair Experience

[Barry]

I recently had a great experience in dealing with Greg Christensen, head of Audio Research Service and Customer Support, and their Tech team. They fixed the screen display on my ARC Reference 10 Phono , replaced a few parts, and thoroughly checked out the unit including conducting listening test.

My first phone call to ARC was answered promptly. The return authorization process was easy to follow. As soon as my phono amp arrived at ARC, they notified me, opened a ticket, and sent me a picture of a tube that had been damaged in shipping. My problem was easy to fix, and they turned it around in only a few days. I received a follow-up e-mail from Greg with UPS tracking information and answers to questions I had. The return package included tested, new tubes, including better packaging for them . This phono preamp was not under warranty, but repair charges were very reasonable.

It's not easy to get electronics fixed these days. I couldn't have gotten better, more professional service, and am a happy customer. My best to Greg, the techs, and everyone who works there!

 

[Adam L]

Agreed—I got terrific service from Greg when I got my preamp factory modified. Great service and experience.

 

[vrac]

Audio Research promptly returns emails and they ACTUALLY pick up the phone! Greg is a nice guy to boot.

 

[TonyE]

Audio Research promptly returns emails and they ACTUALLY pick up the phone! Greg is a nice guy to boot.

Agreed.

Over many years, I've inquired with them about stuff and they always call back and are happy to give you the info.

Last time I was looking for a balanced preamp to drive some strange amps I got, I needed 17 Vrms output and I wondered about their older preamps. They called me twice, first we discussed the preamp in question, then he went off to measure it ( he had one around ).. and called me back.

Incredible, huh? That's product support!

 

[twitch]

Long time ARC customer here and while I've been fortunate over the past 40 years of owning their gear of never needed service that's good the hear !

 

[Dave Gordon]

My thanks to all of you for your kind words regarding Greg and our service, I will pass them along. We are fortunate to have some really great people working at Audio Research.

 

[twitch]

My thanks to all of you for your kind words regarding Greg and our service, I will pass them along. We are fortunate to have some really great people working at Audio Research.

Dave, I still have the 'thank you' letter you wrote me after I bought my LS28SE from Overture Audio in Wilmington, De. As well as meeting with you years back when you were in town visiting the store and Terry !

 

[Dave Gordon]

Dave, I still have the 'thank you' letter you wrote me after I bought my LS28SE from Overture Audio in Wilmington, De. As well as meeting with you years back when you were in town visiting the store and Terry !

I appreciate that very much. Those were the days when we received warranty cards, which I miss. I remember that trip to Wilmington, and miss Terry, too.