Ordering a Bokrand Tonearm

[Artnet]

It was a pleasure to meet him over tea at the Alhambra Palace Hotel !

Sounds an an eminently civilized way of doing business. Congratulations on the new tone arm.
Is the new weight a retro fit product for Bokrand 309's?
I would wait for that!

to clarify I am not often in Granada but would consider it via postal service

 

[christoph]

Sounds an an eminently civilized way of doing business. Congratulations on the new tone arm.
Is the new weight a retro fit product for Bokrand 309's?
I would wait for that!

to clarify I am not often in Granada but would consider it via postal service

An eminently civilized way of doing busines would be to deliver arms that were ordered AND paid over a year ago and NOT be selling more arms during that time

 

[Artnet]

An eminently civilized way of doing busines would be to deliver arms that were ordered AND paid over a year ago and NOT be selling more arms during that time

Understood, apologies for inflaming old/new wounds and agree goods paid for should be delivered.

 

[Paul49720]

Sounds an an eminently civilized way of doing business. Congratulations on the new tone arm.
Is the new weight a retro fit product for Bokrand 309's?
I would wait for that!

to clarify I am not often in Granada but would consider it via postal service

yes, new weight design is retro fittable.

 

[Artnet]

yes, new weight design is retro fittable.

Thank you Paul will look into it further. Regards Stephen

 

[Tomcat1969]

That is very encouraging news.



Alfred contacted me early this month and said he could deliver in about 3 weeks. I'm hopeful.

I've heard nothing since. This is really bothering me now. Gads!

 

[kodomo]

He has contacted me through phone and promised me a tonearm in a week over a month ago. Then, once more about 8 days ago. Nothing, just more delays. I am sorry to see him in this situation but I do not even want the tonearm anymore, I just want a refund. Hopefully he will do it but there is nothing concrete.

.It has now been 1 year, 4 months, 22 days including today since I have ordered and paid in full...

 

[Dannie Burger]

Just an update, no delivery of my tonearm yet. Waiting for more than a year now

 

[JLTA301]

Just one more update, 16 months waiting and still no answer.

 

[Tomcat1969]

I'm in the same boat. I ordered just over a year ago.

I've not had any reply to my last three emails.

 

[JLTA301]

I'm starting to lose patience...

It's frustrating to know that our money is being spent to pay for prototypes of improvements for new tonearms that in the end no one receives.

 

[Adnick]

My order experience was about a year and a half ago, promised a 2 week delivery, received multiple shipping notifications finally showed up on the 4th or 5th iteration.

Unfortunately threatened to get the credit card company involved before it showed up, about a 6 month process.

Very pleased with my arm, wouldn’t consider selling it, but would not order another one given his business history in the past couple of years….

Really sad, because they are incredible arms.

Andy

 

[Aamodtasan]

..also been waiting since January 24th, paid in full, no response to emails or whatsapp - confirmation e-mail from him said 10 working days delivery - not very hopefull now for ever receiving an arm after reading through this thread .. very sad

 

[Porsche]

why in the world would you pay in full if it wasn't ready to ship, is this there policy,?

truly sucks and hope it works out for those still waiting

 

[Aamodtasan]

well - you’re absolutely right - hindsight is 20/20 I guess - first time I’ve done this (and the last!) - various web post stated he was slow on delivery, but always came through - hoping, but also prepared to be let down

 

[geluidloopt]

Everyone who ordered an Ortofon based arm, like the AB309 and AS309, must unfortunately assume that the money spent is probably lost, as the supply of second hand AS-212 arms, which form the basis of these arms, has dried up or has become to expensive for him to still use.

 

[Tomcat1969]

Everyone who ordered an Ortofon based arm, like the AB309 and AS309, must unfortunately assume that the money spent is probably lost, as the supply of second hand AS-212 arms, which form the basis of these arms, has dried up or has become to expensive for him to still use.

Sadly, having ordered an AS309, I am of the same opinion. But in order to bring this episode to a conclusion for me, I want to hear it from the horses mouth.

 

[MarcusD]

well - you’re absolutely right - hindsight is 20/20 I guess - first time I’ve done this (and the last!) - various web post stated he was slow on delivery, but always came through - hoping, but also prepared to be let down

OK, so you researched ordering a Bokrand tonearm before purchase, so I guess you would have found this thread. If you used Paypal ask for a refund through Paypal or your Credit Card, if you paid by bank transfer it is hard to have sympathy because you didnt protect yourself. I have been lucky with Alfred and got both my arms in the past, but I still wouldnt use any other form of payment apart from Paypal.

 

[Aamodtasan]

well - I found this thread and forum after my ‘purchase’ unfortunately, posts I found elsewhere was almost insistant he is a ‘gentleman’ and ‘always’ honor his customers - back in January he claimed he had ‘issues’ with paypal of a ‘technical’ nature - it’s the old tale I guess - if something is too good to be true, it usually is - and a smack on my fingers. The whole operation smells of a ponzi. Think I’ll try not to think about this anymore, I’ve learned my lesson - ‘a fool and his money is easily parted’ - I’ll go play me some records

 

[Tomcat1969]

I've been in touch with Bokrand over the phone since last Friday.

More of the same excuses that we've all heard before. I am no further forward.

I've sent my last message to Bokrand. I'm letting him off the hook. His behaviour is indefensible and I'll have no more to do with him and the whole sorry affair.