Shiit: Worst Customer Service since 20 years Highend

[DaveyF]

Exactly - they can make it as expensive as they wish to accomodate their inconvenice. But it is a shameless poor customer care. Zero love. Never Shiit again. And my RME ADI-2 DAC for Euro 1K outperforms the Yggi anyway...

+1

 

[BobShermanEsq]

While that may be true, I still don’t remember seeing how much the OP stated he was willing to pay, or for that matter the rep giving the OP a price at all...thereby allowing him to decide if it was worth it or not. Does the OP not have an option to pay a price that we all would consider ridiculous, but perhaps not to the OP..and certainly not to the manufacturer...

Looking a bit deeper, Schiit will not even sell themselves a cover it seems. If they find a blemish, they will sell it as B stock. They don't bin an enclosure and rebuild a unit. Also, let's say they had a way to provide a case, and the cost was more than the OP thought was in line, they would still have an issue. One other thing, if he dislikes the DAC so much as he mentioned, all his other DACs out preform it, why give a dam about a scratch??? Hmmm

 

[Mosin]

Thank you, George Bernard Shaw.

Low blow, Kal. While I do happen to agree with your premise, it is worth noting that Shaw was the one who first thought of gas chambers! I don't think Davey meets that threshold. No one at WBF is that evil...I hope.

 

[dminches]

Here is a used one with an asking price of $1500. Buy it and sell your scratched one for $1000. The cover will have cost you $500.

https://www.head-fi.org/threads/schiit-yggdrasil-a1-gen5.885985/

 

[DaveyF]

Looking a bit deeper, Schiit will not even sell themselves a cover it seems. If they find a blemish, they will sell it as B stock. They don't bin an enclosure and rebuild a unit. Also, let's say they had a way to provide a case, and the cost was more than the OP thought was in line, they would still have an issue. One other thing, if he dislikes the DAC so much as he mentioned, all his other DACs out preform it, why give a dam about a scratch??? Hmmm

I think the question that perhaps needs to be asked, and one that is to my mind the most important, is whether Schiit and/or its distributor were primarily concerned about customer service, or whether they were more concerned about cost to them and the inconvenience that this request entailed.

Whether the OP likes or dislikes his unit regarding its SQ is nothing to do with the customer care that he receives, IMHO. ( Although, obviously a poor customer care experience isn't likely to continue endearing the company..or the rep..to him)

 

[Kal Rubinson]

Low blow, Kal. While I do happen to agree with your premise, it is worth noting that Shaw was the one who first thought of gas chambers! I don't think Davey meets that threshold. No one at WBF is that evil...I hope.

Fortunately, he responded with the understanding of the specific reference. I have no reason to associate him or his statements with GBS in general.

 

[DaveyF]

Fortunately, he responded with the understanding of the specific reference. I have no reason to associate him or his statements with GBS in general.

Nice to know that that is the case...
On a PUBLIC forum, it is never clear what the poster actually has in mind....I usually assume the best...but you never know. Thank you for your clarification.

 

[Mosin]

Fortunately, he responded with the understanding of the specific reference. I have no reason to associate him or his statements with GBS in general.

Yeah, I realize that. It's why I put a wink at the end of my comment. It was one of those times where I actually gave my comment a second thought before posting...something I should probably do more often.

 

[Wizzer]

Pretty Schitty if you ask me however I have a friend that placed an order for the new Yggdrasil analog model in early June and still no confirmed shipping date for the new Yggdrasil dac.
Apparently from I was told the shipping delays are do to parts shortage, good luck getting a replacement case anytime soon .