Has anyone heard the Devialet D-Premier Integrated Amp/DAC

So I don't think the signal can get any better than - 9 dBm which leads me to think Devialet has to look into this issues and stop denying everything is ok as its clearly not, the dropped signal or sound is bad but when it makes this SSSSSHHHH noise it is very disconcerting! I will send them an email in the morning.

I experience the 'white noise' sound frequently. If there was a signal drop out with the packet streaming shouldn't it just cause sudden silence. For it to happen with both Ethernet and Wifi suggests it is a Devialet issue with the version 6 firmware or the Air application which I assume is also used by the Ethernet connection.

It is not good to hear this loud white noise sound and I am afraid of speaker damage as well as the reaction you get when you all of a sudden hear this god awful noise. Come on Devialet fix this!
 
I experience the 'white noise' sound frequently. If there was a signal drop out with the packet streaming shouldn't it just cause sudden silence. For it to happen with both Ethernet and Wifi suggests it is a Devialet issue with the version 6 firmware or the Air application which I assume is also used by the Ethernet connection.

It is not good to hear this loud white noise sound and I am afraid of speaker damage as well as the reaction you get when you all of a sudden hear this god awful noise. Come on Devialet fix this!

This has happened to me a couple of times too, very annoying to say the least.
 
I experience the 'white noise' sound frequently. If there was a signal drop out with the packet streaming shouldn't it just cause sudden silence. For it to happen with both Ethernet and Wifi suggests it is a Devialet issue with the version 6 firmware or the Air application which I assume is also used by the Ethernet connection.

It is not good to hear this loud white noise sound and I am afraid of speaker damage as well as the reaction you get when you all of a sudden hear this god awful noise. Come on Devialet fix this!

I have sent Thierry an email this morning, they need to fix this issue. I have also requested them to have a forum started, as there is no such option for a high end company such as Devialet and this is unacceptable in this day & age! Who knows if they will ever implement a forum, their website itself is terrible to navigate and feels like an advertisement site.

Also I find it ridiculous that I have to place the Airport Express absolutely close to the D-Premier and only at a certain angle otherwise there is drastic changes in signal strength. No other Wi-Fi equipment I have ever had displays this sort of behavior, laptops, AV receivers, my Apple TV etc.

There are the same discussions on this forum as well.

http://www.hifiwigwam.com/showthread.php?52634-Devialet-D-Premier/page32&
 
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I never had this "white noise problem", only the drop out problems with 6.0.6. My router (Fritzbox 7390) is about 2 m away, signal is -40. I can play 24/192 without problems. Is it possible that there are some PC settings (e.g. energy saving settings) that can cause this ? I have configured my monitor and HD to never shut off.
But if I switch off my monitor and switch it on again after some time I also have some sound stuttering which is very strange. Seems that this action has some impact on the AIR driver.
 
I never had this "white noise problem", only the drop out problems with 6.0.6. My router (Fritzbox 7390) is about 2 m away, signal is -40. I can play 24/192 without problems. Is it possible that there are some PC settings (e.g. energy saving settings) that can cause this ? I have configured my monitor and HD to never shut off.
But if I switch off my monitor and switch it on again after some time I also have some sound stuttering which is very strange. Seems that this action has some impact on the AIR driver.

I have tried it with 6.08 and 6.09 same issue never had 6.06 firmware, maybe need to try that. All my sleep setting are disabled except monitor, monitor going to sleep should not cause any problem but I can give that too a shot. Maybe the latest firm wares .8 & .9 are the issues.
 
just one thought, do you guys have any anti virus on? I use mac and I never used an antivirus before but after the problem with Flash from last year I start using one and I noticed that the sometimes he conflict with devialet. I think is the function that check data in an out of the computer but I sually when I listen to music I just disable it.
On Mac another thing to remember to disable is the spotlight (search function) for the directories that host your music
 
The White Noise may be related to Windows version of Air. I didn't get this with Mac, just drop outs. Cat3600 are you using Air on Windows when you get the 'Ssssssssssshhhhh'?
 
I have tried it with 6.08 and 6.09 same issue never had 6.06 firmware, maybe need to try that. All my sleep setting are disabled except monitor, monitor going to sleep should not cause any problem but I can give that too a shot. Maybe the latest firm wares .8 & .9 are the issues.

don't get me wrong, 6.06 was nearly unusable due to the drop outs. I'm using 6.0.9 now, no issues at all.
 
The White Noise may be related to Windows version of Air. I didn't get this with Mac, just drop outs. Cat3600 are you using Air on Windows when you get the 'Ssssssssssshhhhh'?

I have some updates, will post later as I am a bit tied up now. Yes I am using windows 8 pro.
 
Just curious,
those experiencing problems is it also happening with 24bit/96khz,cd rips,etc along with 24/192?

Thanks
Orb
 
After playing 4 hours with AIR 2.1 without any problems (16/44 only) D-Premier just lost connection and AIR was no longer available.
Connection was also lost on my iPhone app used for controlling the D-Premier.
Switching the D-Premier off and on again restored the connection and AIR was again available.
My conclusion is the same as others on this formum; D-Premier has a WiFi problem. Perhaps it is the module, I do not know, but this is no good.
 
See my posting #1112. Devialet is aware of that problem - as they wrote:
The only remaining point we have is that sometimes, after a long period of play (1, 2 or 3h) the link between the Devialet and computer might break. We work on the issue. Nothing major.
 
for something that isn't major it takes very long to fix it. I have the same issue. Sometimes no problems for the whole day, sometimes after 1 or 2 hours the connection is lost. Going to standby and switching on again restores the connection. A restart of AIR is not required. It is not a problem of the module as this was never an issue with the 5.x firmwares. Must be a problem in the 6.x firmware.
 
I have some updates for everyone, as over the past few weeks I had a lot of complaints with the D-Premier and networking and I made a lot of changes to my including buying a new Apple Airport express and setting up a different network only for the D-Premier. This Network had very strong signal of -6 to -10 dBm but there was some issues which never went away. Once in a while I would still get the Sssshhh (white noise) even playing 16/44 files. Sometimes it would play for the whole night and disconnect in the morning, sometimes it would disconnect after an hour. At best either my wireless plug in module might have been defective or something else was going on. Also when I switched inputs, say I wanted to watch TV etc. so I would switch to line one, as my AV Receiver was connected in Bypass mode to the D-Premier and then switched back to AIR I found it was disconnected, even though the music was playing on my JRiver on the PC.

Also I would like to inform everyone that I did get a call all the way from France from Devialet to me (I am in Canada) they were trying to see what the trouble was and did troubleshooting with me for over and hour, I sent them my config file on the SD card, they Pinged my network, looked at my JRiver settings on the PC but did not find anything wrong. However this is what you call top notch customer service, just awesome!!

In the meantime the Devialet 170 which I ordered had arrived at my dealer, I told him to open it and start using it as I was not sure if I would keep the D-Premier (The Dealer was willing to give me a nice deal on it) or go with the 170. The only way to find out which one I wanted was to do a side by side comparison.
So I packed the D-Premier and hauled it to the store (I had the D-Premier for almost a month in my place, so I got to know the sound).

First impression the 170 is a bit smaller and for sure looks it compared to the D-Premier, however the dark chrome finish is awesome and I like the sleek straight top. The display window is reversed as in Dark background with white letters, looks much much better that the D-Premiers and goes well with the Dark Chrome. Also the remote is lighter, smaller and I like the looks a lot but its not as smooth as the bigger older remote.

We were using Kharma speakers and a SimAudio Moon CD player only as a transport, bypassing the Moon's internal DAC. I listened to the 170 for almost an hour and there is no doubt it is a better unit. (before everyone jumps at me I wanted to say that both the Devialets had 6.9 firmware loaded).
170 Sound:
Bass is tight but also plump (more fuller)
Treble is not harsh, very smooth
Mid range is warmer
Dealer and I both agreed the sound is much more balanced and calmer than the D-Premier, it has a sense of over all cohesiveness, by this I mean the sound is as solid a grip as the D-Premier but now it is delicate at the same time. Absolutely non fatiguing, I could listen to it for the whole day. Not that I found the D-Premier fatiguing but there was certain edge to its treble and midrange, almost like a cat waiting to pounce. With the 170 all i can sum it up as that you get best of both.... sharp but liquid at the same time.

So now we put back the D-Premier (same setup) right away the bass was different, good grip but not full as the 170, no way was the treble as smooth as the 170 and the midrange was not as warm as the 170, I listened to it for around 25 mins (I already knew the sound for the past 4 weeks) and had a chat with the dealer.

He said in his own words that right out of the box when they first put on the 170, when it came in he felt the sound of the 170 was smoother, the sound has been tailored to appeal to a wider audience while keeping the same qualities of the awesome D-Premier. We both agreed that the improvements made on this front, it did not make sense to buy the D-Premier. I did try to push him and he was giving me a good deal with the D-Premier, but he advised me to stick to the 170 and if at all I needed to change down the road then I could go with the 240.

The 170 does not pick up wi-fi as strong as the D-premier as keeping the Airport Express at the same exact position the signal is around -20 dBm I moved it around but cant seemed to do better than -19 dBm. HOWEVER the network is very stable, no Ssssshhhh, I can play 24/192 no drop outs, it plays for hours, the only thing is after a few hours it will stop playing, but unlike the D-Premier i don't have to constantly re start it, as its still connected to the wi-fi but AIR on my computer is not, so I just have to re-enable AIR on my PC again. I can live with this without any problem as with the older D-Premier the AIR connection used to go off on the unit itself, and it sometimes required multiple re-starts with the power button.

The only thing is my remote is a bit quirky as at certain times or angles it doesn't connect to the 170, I had absolutely zero issues with the bigger remote and as I have mentioned it is not as smooth and I can hear the knob scraping the inside while I turn it, also the volume changes are not as linear as it was with the bigger remote. I might have to get this remote changed. However I do like the looks of the new remote and its lighter and more comfortable to hold hence!!

Phew!!
 
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Would have been interesting, if you could have heard the Devialet 240 also - for the sake of completeness and of pure interest :)
 
Would have been interesting, if you could have heard the Devialet 240 also - for the sake of completeness and of pure interest :)

I wish I could but the dealer has not got any in. But he said he has sold 3 170 already, including mine. He seemed to think that the sound wont be different than the 170, it will be more for someone who absolutely needs the bi-amping capability or just have to have the top model. Sonically I cant imagine there will be a difference. I did play both the D-Premier and 170 at the exact same volume levels and found no difference in loudness. Of course I did not push either of them, I have no doubt that after a certain level the D-Premier/240 will be louder, but in normal levels this was not an issue for me.

I have no doubt that the 170 will be a top seller in the market, lets not forget that before there was no choice, But now with the new 3 models there is a choice.

PS: Just wanted to add that on its own the D-Premier I had no complaints and would have kept it (even though the wi-fi gremlins didn't get sorted) I liked everything about the D-Premier and was actually hesitant to take it back to the store and I was thinking maybe I will upgrade it later. So after all the procrastination when I finally did take it back to compare it to the 170, that's when one notices the difference, some subtle and some quite different and almost dramatic. There is no denying that Devialet have worked hard over the 3 or 4 years to improve the sound quite a bit.

This was a very heated issue when I initially came into this forum, with some people totally blew me off, some even left the forums. I don't know which company, especially as advanced as Devialet with Engineers who founded the company, would just sit back and make no refinements to a product in 3 years. I really did not understand which part of this logic upset some of my fellow posters here with my comments!!
 
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The only thing is my remote is a bit quirky as at certain times or angles it doesn't connect to the 170, I had absolutely zero issues with the bigger remote and as I have mentioned it is not as smooth and I can hear the knob scraping the inside while I turn it, also the volume changes are not as linear as it was with the bigger remote. I might have to get this remote changed. However I do like the looks of the new remote and its lighter and more comfortable to hold hence!!

Phew!!

This is not good news. I have one of the first few 170s produced and I have issues with my remote (my dealer has the same issue with his 170). I've received conflicting information from my dealer and the distributor but I'm waiting for a replacement 170. I was told the first 30 170s have an issue with the remote firmware that requires a physical connection to fix. If this problem is still occuring and your serial number is greater than 30 then I'm concerned they have not fixed the problem.

Another problem with the remote is that it conflicts with the MX-880 universal remote. When the 170 is on the MX-880s RF transmitter or receiver does not work. The IR on the MX-880 works fine but any components using RF do not respond. I'm not sure if the problem is unique to this model. I hope the fix to 170 will also fix this issue.
 
This is not good news. I have one of the first few 170s produced and I have issues with my remote (my dealer has the same issue with his 170). I've received conflicting information from my dealer and the distributor but I'm waiting for a replacement 170. I was told the first 30 170s have an issue with the remote firmware that requires a physical connection to fix. If this problem is still occuring and your serial number is greater than 30 then I'm concerned they have not fixed the problem.

Another problem with the remote is that it conflicts with the MX-880 universal remote. When the 170 is on the MX-880s RF transmitter or receiver does not work. The IR on the MX-880 works fine but any components using RF do not respond. I'm not sure if the problem is unique to this model. I hope the fix to 170 will also fix this issue.


I will check the serial no, do you mean for the 170 or the serial no for the remote itself??
 
I will check the serial no, do you mean for the 170 or the serial no for the remote itself??

Mine has the 13/XX. If I'm reading the serial number correctly I assume the 13 is the year and XX is the number produced. They're the same on the remote and the 170 on mine.
 

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