Amir, sorry to hear about your problems with Tact.
I looked up their web page and found this:
"Tact manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Tact warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
The limited warranty term is two years beginning on the date of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Tact, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Tact.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (excepted as specifically noted); accessories or parts added to a TacT system after the system is shipped from Tact; accessories or parts that are not installed in the Tact factory.
During the two-year period beginning on the invoice date, Tact will repair or replace products returned to Tact's facility. To request limited warranty service, you must contact Tact 's Customer Technical Support within the limited warranty period. Refer to your documentation to find the appropriate telephone number for obtaining customer assistance. If limited warranty service is required, Tact will issue a Return Material Authorization Number. You must ship the products back to Tact in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Tact will ship the repaired or replacement products to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations will be made freight collect.
GENERAL
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). TacT'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH ABOVE IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
TACT DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH ABOVE IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
You accept full responsibility for your software and data. TacT is not required to advise or remind you of appropriate backup and other procedures."
Two things that jump out at me are..1) You had a two(2) year warranty from Tact from the time of purchase....presumably your travails started after the two year window..
and 2) the last sentence would indicate that the warranty does not cover your software, doesn't seem to indicate an issue with covering their software Although the fourth paragraph might indicate that
I'm always a little surprised when a Co., big or small, fails to realize that if you are having a problem with their product and that problem is not necessarily tied to age or use, but more to the failure of design; that it would be a VERY good business practice to assist their customer as much as possible with said problem.
I had a similar problem with my MBZ a couple of weeks ago, just one month out of warranty on the timeline and with very low miles, the car develops a problem that is connected to a valve timing issue that is clearly a manufacturer design fault...My ex-dealer and MBZ couldn't give a damn.
Since I have owned this make for over 20 years, I now will most likely discontinue my association with them for my next vehicle...Very simple solution.
I looked up their web page and found this:
"Tact manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Tact warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
The limited warranty term is two years beginning on the date of invoice, as further described in the following text.
Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Tact, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Tact.
This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (excepted as specifically noted); accessories or parts added to a TacT system after the system is shipped from Tact; accessories or parts that are not installed in the Tact factory.
During the two-year period beginning on the invoice date, Tact will repair or replace products returned to Tact's facility. To request limited warranty service, you must contact Tact 's Customer Technical Support within the limited warranty period. Refer to your documentation to find the appropriate telephone number for obtaining customer assistance. If limited warranty service is required, Tact will issue a Return Material Authorization Number. You must ship the products back to Tact in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Tact will ship the repaired or replacement products to you freight prepaid if you use an address in the continental United States, where applicable. Shipments to other locations will be made freight collect.
GENERAL
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). TacT'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH ABOVE IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
TACT DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH ABOVE IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
You accept full responsibility for your software and data. TacT is not required to advise or remind you of appropriate backup and other procedures."
Two things that jump out at me are..1) You had a two(2) year warranty from Tact from the time of purchase....presumably your travails started after the two year window..
and 2) the last sentence would indicate that the warranty does not cover your software, doesn't seem to indicate an issue with covering their software Although the fourth paragraph might indicate thatI'm always a little surprised when a Co., big or small, fails to realize that if you are having a problem with their product and that problem is not necessarily tied to age or use, but more to the failure of design; that it would be a VERY good business practice to assist their customer as much as possible with said problem.
I had a similar problem with my MBZ a couple of weeks ago, just one month out of warranty on the timeline and with very low miles, the car develops a problem that is connected to a valve timing issue that is clearly a manufacturer design fault...My ex-dealer and MBZ couldn't give a damn.
Since I have owned this make for over 20 years, I now will most likely discontinue my association with them for my next vehicle...Very simple solution.
