Often Complaints about customer service rise to the top in social media. Over the years, this seems especially true in the audio world. Therefore, when you get good service that should also be recognized.
My Degritter develop an intermittent glitch indicated by an error message. I contacted service and they guided me through a couple checks and determined that I need to return the unit. No problem. I was thrilled with the unit and recognize that “stuff happens.” I assumed that the time to send the unit from USA to Estonia, plus repairs then back again would drag into months.
Degritter emailed all the paperwork for an expedited shipment. Two weeks later a new unit was on its way back to me. The entire turn-around time was less than 30 days. Kudos to Degritter.
My Degritter develop an intermittent glitch indicated by an error message. I contacted service and they guided me through a couple checks and determined that I need to return the unit. No problem. I was thrilled with the unit and recognize that “stuff happens.” I assumed that the time to send the unit from USA to Estonia, plus repairs then back again would drag into months.
Degritter emailed all the paperwork for an expedited shipment. Two weeks later a new unit was on its way back to me. The entire turn-around time was less than 30 days. Kudos to Degritter.
