I want to publicly apologize to Final Touch Audio as well as to Fred Ainsley for any negative impressions that my post above regarding the melted Callisto might have caused.
A very long story made as short as possible.....
I have an 18 month old Presa Canario dog. Since we got him as a young pup he would become agitated whenever I listened to my headphone system. Pacing, whining, restlessness, etc... I had simply chalked it up to him being a needy dog.
Last night as I was trying to listen and troubleshoot, my dog once again became agitated. He began pawing at my listening chair, so I took off the headphones and went over to him. He had positioned himself in between myself and the audio setup. He would not let me past him. He was crying and blocking me from getting closer. so as I'm standing there trying to figure out what the hell is wrong with my dog, I look down at my PSAudio Dectet power conditioner, which is where all of my audio gear is plugged into, and the damn thing is arcing over, sparks, lighting up from the inside like a Tesla coil!!!!!
My dog for almost a year and a half has been trying to tell me something was wrong, and I ignored him, or worse, chastised him. He quite possibly saved our home and family from a fire.
Anyways, I spoke with Fred about this revelation and even though FTA is in no way responsible for the damage to my USB cable, they are still willing to fix it for the cost of shipping.
So, hats off to Fred and FTA for spectacular customer service and going above and beyond of what most companies would do in this situation.