I have the Kalliope DAC, Pandora pre-amp and Mephisto power amp no longer in warranty. The Pandora power supply failed and then the bias led light. Both repaired by a tech guy well familiar with Gryphon. The Mephisto when new also had a wire shorting out touching the case but easily fixed (but should never happened). No issues with the Kalliope.
The tech guy I used just retired after 40 years. He knew Gryphons inside out. He said the parts are pretty much all still available as Gryphon do not manufacture the electronics.You replace the parts with exact same part number written on the failed component/s. He also said electronic parts fail no matter the brand or price.
So, you don't need Gryphon "support" unless under warranty and provided you have a Gryphon savvy repair person.
My issue with Gryphon is a lack of customer support in general and finding possible upgrades. Kalliope was advertised as future proof but I have been unable to find out whether for example the newer 32-bit/768kHz ES9038PRO Sabre DAC chips can be retrofitted (I believe they use the newer chips in more recent products) or if any other upgrades are available.
No reply from Gryphon when emailed and silence on the thread here see
https://www.whatsbestforum.com/threads/gryphon-kalliope-any-updates.30810/post-1003722