Has anyone heard from Alfred in the last two weeks? Hopefully, he is ok and out of the hospital.
here is an open letter to all my customers, why the deliveries have become such a disaster for me.
explanation of my situation: I'll be 74 this month and have been living alone for many years. In the last 10 months I've had migraine attacks almost every day, which now only occur rarely cause a dependency (drug-induced headache) i got migraine every day and therefore have to take these pills every day. as a result i often could not work for days or only by the hour. i had started to sell my tonearms on ebay in 2013 as a private person, because it was always should only be my hobby. ebay then forced me to list myself as a professional seller because the sales were too high. I never expected that my tonearms would be so successful worldwide been rolled over outside of ebay and then lost the overview. unfortunately I didn't create a book where I recorded the orders with the customers e.i got and still get about 10-15 emails every day with inquiries and questions about technical details.since my english isn't that good,i need at least 10 minutes for each email.that's 120-150 minutes a day (2-2.5 hours) after 3 days that's already more than 30 emails. If I don't go back far enough then I've overlooked and forgotten many emails. I was then often horrified to see that customers who had contacted us after a long time still hadn't received their tonearm and I then tried to make it quickly and send it off.
I've gotten into this situation now where there are more than 30 customers waiting for their tonearm. You must have an extra person for communication but I don't have one. My earnings with the tonearms are very small, because money was never my focus, additional helpers were therefore not possible. for a few days my daughter has been helping me to sort out this tricky situation that's more than 30 days to send them all out. Of course, I always react immediately when a customer complains about his tonearm and then tries to make and ship the tonearm quickly and then sends it to another customer (caused by medication).
This whole situation bothers me a lot because I always want to satisfy my customers. I've been feeling better for 1 week and I can work many hours in the workshop again. At the beginning I was always in the workshop for up to 12 hours, without stress, since it was always just supposed to be my hobby see a used Ortofon AS-212 (currently 300-400 euros) can calculate my earnings myself. I always need an Ortofon AS 212 for modification, there are also turned parts made of brass, lift and much more. There is only a symbolic gain for 8 hours of work. I have been constantly improving the tonearms since 2013 and have never raised the price. Due to the worldwide success and the extremely high rating of my customers, maybe many would have done it.
But as I said, money has never been my driving force. I enjoy making such a beautiful tonearm and it is a satisfying occupation.
All in all, i hope with the help of my daughter to bring more order to this tricky situation and through my daughter have more time to make the tonearms
here is an open letter to all my customers, why the deliveries have become such a disaster for me.
explanation of my situation: I'll be 74 this month and have been living alone for many years. In the last 10 months I've had migraine attacks almost every day, which now only occur rarely cause a dependency (drug-induced headache) i got migraine every day and therefore have to take these pills every day. as a result i often could not work for days or only by the hour. i had started to sell my tonearms on ebay in 2013 as a private person, because it was always should only be my hobby. ebay then forced me to list myself as a professional seller because the sales were too high. I never expected that my tonearms would be so successful worldwide been rolled over outside of ebay and then lost the overview. unfortunately I didn't create a book where I recorded the orders with the customers e.i got and still get about 10-15 emails every day with inquiries and questions about technical details.since my english isn't that good,i need at least 10 minutes for each email.that's 120-150 minutes a day (2-2.5 hours) after 3 days that's already more than 30 emails. If I don't go back far enough then I've overlooked and forgotten many emails. I was then often horrified to see that customers who had contacted us after a long time still hadn't received their tonearm and I then tried to make it quickly and send it off.
I've gotten into this situation now where there are more than 30 customers waiting for their tonearm. You must have an extra person for communication but I don't have one. My earnings with the tonearms are very small, because money was never my focus, additional helpers were therefore not possible. for a few days my daughter has been helping me to sort out this tricky situation that's more than 30 days to send them all out. Of course, I always react immediately when a customer complains about his tonearm and then tries to make and ship the tonearm quickly and then sends it to another customer (caused by medication).
This whole situation bothers me a lot because I always want to satisfy my customers. I've been feeling better for 1 week and I can work many hours in the workshop again. At the beginning I was always in the workshop for up to 12 hours, without stress, since it was always just supposed to be my hobby see a used Ortofon AS-212 (currently 300-400 euros) can calculate my earnings myself. I always need an Ortofon AS 212 for modification, there are also turned parts made of brass, lift and much more. There is only a symbolic gain for 8 hours of work. I have been constantly improving the tonearms since 2013 and have never raised the price. Due to the worldwide success and the extremely high rating of my customers, maybe many would have done it.
But as I said, money has never been my driving force. I enjoy making such a beautiful tonearm and it is a satisfying occupation.
All in all, i hope with the help of my daughter to bring more order to this tricky situation and through my daughter have more time to make the tonearms
here is an open letter to all my customers, why the deliveries have become such a disaster for me.
explanation of my situation: I'll be 74 this month and have been living alone for many years. In the last 10 months I've had migraine attacks almost every day, which now only occur rarely cause a dependency (drug-induced headache) i got migraine every day and therefore have to take these pills every day. as a result i often could not work for days or only by the hour. i had started to sell my tonearms on ebay in 2013 as a private person, because it was always should only be my hobby. ebay then forced me to list myself as a professional seller because the sales were too high. I never expected that my tonearms would be so successful worldwide been rolled over outside of ebay and then lost the overview. unfortunately I didn't create a book where I recorded the orders with the customers e.i got and still get about 10-15 emails every day with inquiries and questions about technical details.since my english isn't that good,i need at least 10 minutes for each email.that's 120-150 minutes a day (2-2.5 hours) after 3 days that's already more than 30 emails. If I don't go back far enough then I've overlooked and forgotten many emails. I was then often horrified to see that customers who had contacted us after a long time still hadn't received their tonearm and I then tried to make it quickly and send it off.
I've gotten into this situation now where there are more than 30 customers waiting for their tonearm. You must have an extra person for communication but I don't have one. My earnings with the tonearms are very small, because money was never my focus, additional helpers were therefore not possible. for a few days my daughter has been helping me to sort out this tricky situation that's more than 30 days to send them all out. Of course, I always react immediately when a customer complains about his tonearm and then tries to make and ship the tonearm quickly and then sends it to another customer (caused by medication).
This whole situation bothers me a lot because I always want to satisfy my customers. I've been feeling better for 1 week and I can work many hours in the workshop again. At the beginning I was always in the workshop for up to 12 hours, without stress, since it was always just supposed to be my hobby see a used Ortofon AS-212 (currently 300-400 euros) can calculate my earnings myself. I always need an Ortofon AS 212 for modification, there are also turned parts made of brass, lift and much more. There is only a symbolic gain for 8 hours of work. I have been constantly improving the tonearms since 2013 and have never raised the price. Due to the worldwide success and the extremely high rating of my customers, maybe many would have done it.
But as I said, money has never been my driving force. I enjoy making such a beautiful tonearm and it is a satisfying occupation.
All in all, i hope with the help of my daughter to bring more order to this tricky situation and through my daughter have more time to make the tonearms