That was honestly taken out of context. At the end of the post, @alfredbokrand was gonna make it right. Some would argue, more than right.Instead of the sentence above, “I’m sorry for the troubles I caused” would have been a much better and more honest response, in my opinion. I find it strange and dishonest for someone to say “I’m sorry to hear that” about a problem he caused, especially when it was a one-person job and involved multiple email exchanges with the customer.
Tom