Terrible Soldering on the Focal Stella Utopia !!!

[Jongsun]

I’m in the fourth year of a refund lawsuit for a defective Focal Stella Utopia.

The court conducted an inspection,
and while the cause of the issue wasn’t identified,
the result was determined to be a manufacturing defect.
Since the speaker does not produce sound,
it was judged to be a critical defect.
Until now, the importer has claimed that the malfunction
was due to issues with my amplifier.

What’s even more surprising is the soldering on the speaker binding posts,
which was discovered during the inspection process.
But this was not the cause of the malfunction.

I recommend checking the soldering on your Focal speakers as well.

I bought Focal Stella Utopia Evo, but...

I bought a new blue Stella Utopia Evo product. But when I opened the box, there was a stain on the bottom and neither speaker had a manual. In addition, the em woofer did not work on the lower volume of one speaker. And the left and right balance of the speaker didn't fit either. The place of...

www.whatsbestforum.com

Look at this stupid measurement of focal stella utopia!

I purchased a new focal stella utopia product in January of 2021. However, there was an initial defect in which the 13 inch woofer did not work because the power supply of the left speaker did not turn on at lower volume, and because of this, I have been filing for a refund for 3 years now...

www.whatsbestforum.com

 

[DasguteOhr]

A warranty case. If there is no response, sue for replacement with a lawyer. Normally there is a 3-5 year warranty on speakers in most cases. It looks like someone tried to repair it themselves and can't tell the hot end from the cold end of the soldering iron.
I think they are allowed to carry out up to 3 repairs, after which replacement is due.

 

[Elberoth]

This is such a PR blunder for Focal. Unbelievable.

 

[Jongsun]

I bought Focal Stella Utopia Evo, but...

I bought a new blue Stella Utopia Evo product. But when I opened the box, there was a stain on the bottom and neither speaker had a manual. In addition, the em woofer did not work on the lower volume of one speaker. And the left and right balance of the speaker didn't fit either. The place of...

www.whatsbestforum.com

A warranty case. If there is no response, sue for replacement with a lawyer. Normally there is a 3-5 year warranty on speakers in most cases. It looks like someone tried to repair it themselves and can't tell the hot end from the cold end of the soldering iron.
I think they are allowed to carry out up to 3 repairs, after which replacement is due.

I purchased a new product, but one of the woofers was defective and did not work.
Since there was no identical stock available, I requested a refund, but it was denied.
As a result, I proceeded with a lawsuit.
However, the seller claimed that the product was functioning properly,
so the court conducted an inspection of the product.
It was determined that the product had a manufacturing defect.
The lawsuit is still ongoing.

 

[Jongsun]

This is such a PR blunder for Focal. Unbelievable.

Yes, I can’t believe it either.
Is this really a high-end speaker?

 

[treitz3]

It seems as if you have a bone to pick with Focal. This is not your only thread on the subject, nor have you made a post on this board about anything else. That said, please continue on one of your other threads or keep this between you and your lawyers.

New threads are not welcome anymore on this subject. That said, this thread is closed.

Tom