Sad first post but here it goes:
After MORE THAN ONE YEAR waiting, experiencing bad support and bad communications / updates from Magnepan, AND after being lied to and promises they made broken, I just had to cancel.
Worst experience with any audio company I've ever had. In my opinion they don't know how to give good customer service at all.
About 9 months AFTER unordered them I was told : 'pick another color we are not making them in white/blue like our touring example or like on the cover of AbsolutebSound'. It was a very dismissive, and not at all apologetic update so I cancelled then.
My dealer went through hell and high water to find a solution. What was it? 4000 up charge! And dealer said he would eat it. That is good service so I let it proceed. But Magnepan didn't seem to give two farts about me.
Roll forward another 3 months or so (February 2019) (at least a YEAR now from first order) and still no progress. I call them and their marketing guy PROMISES they will make it in MARCH.
I call end of March - nothing done yet at all. Over a year and 4 to 5 months since the colorway process was agreed to and nothing built at all for me or painted. So they broke their promise to me and no updates from anyone.
So again, in disgust, I cancelled. I left a voicemail with Wendell.
I think Wendell called my dealer with a last plea.
Dealer tries again to get them to hustle and says they need a week to get the trim painted. He says the speakers are built but nothing painted. Ok I think, it's been 4ish months since we found a way forward with the paint shop and so I give them the last date: April 15th - crated and shipped. I figure two weeks is enough to finish a speaker build if the main thing is already built. It is now over a year.
And I say that is it.
Yesterday, April 11th I call and ask the dealer if they were going to meet that date and apparently there is a 'paint problem' -- huh? Apparently two pieces are slightly different and they need AT LEAST another week.
So I just can't do it. I had to cancell. These people do not deserve my money and do not care to honor their promises.
Even if I got them in 2-3 weeks every time I'd look at them would make me sick to my stomach and remind me I'm such a sucker. Four big white Magnepan Albatrosses around my neck. I just couldn't do it.
I think my dealer even tried to save it one last time by offering me a center channel for free. He claimed Magnepan would do this but I think he just made that up because a week prior it was going to be offered to me at cost. Yes I was going to buy the center too.
I feel so very bad for both me and my dealer. The Magnepan experience was very awful. I like the product but the company is very bad when it comes to supporting the high end.
In speaking with their marketing person in February, he seemed to throw Wendell under the bus as well -- very unprofessional IMO but he is who promised they would be built in March and they broke that promise. He promised I would be in the March batch of six.
Magnepan was a terrible experience. No Magnepan 30.7 for over a year, told bluntly to 'pick another color's They are not ready at all for thr high end audio market.
What did this Magnepan 30.7 ordeal cost me?
In hard cash 2 new Bryston 7Bsst3 amps and a used Martin Logan CLX. About 30 grand Canadian. Amps were for these Maggie's.
For over a year I was a a gullable sucker, waiting for them to ship. Meanwhile I held off fixing my Acapella plasma tweeters and also purchased those Bryston amps and Martin Logan CLX Art's (for rear surrounds haha in my loft condo). So for a year my system is honestly in shambles waiting for these. Instead of beautiful music I had a Frankenstein system for a year. I am so mad at myself for letting it go on so long.
I have so much anger towards Magnepan for the huge delays and being lied to and their obvious amature communications, customer support philosophy and production process.
So now what should I look at? Alsyvox?
Money is really not the issue but I let Magnepan rob me of one year of a good audiophile setup, not withstanding the 30k extra supporting equipment for this project.
And the worst thing is I am totally absolutely sure Magnepan the company doesn't care about me as a customer at all and I worry for other people, hence this post.
And honestly I really want people to question whether this company deserves your money. I run a few companies and bend over backwards for my customers. Not Magnepan.
It is telling there seem to be NO reviews or videos by anyone receiving their Magnepan 30.7's online (April 13th 2019).
Absolute Sound overall product of the year 2017? No reviews by April 2019?
Still feel sad and sick to my stomach. I'm more angry at myself for trusting them for so long.
Ordering Magnepan 30.7 = four Albatrosses. If you don't get the reference search Google.
Bloody sad experience. Bloody Magnepan.
After MORE THAN ONE YEAR waiting, experiencing bad support and bad communications / updates from Magnepan, AND after being lied to and promises they made broken, I just had to cancel.
Worst experience with any audio company I've ever had. In my opinion they don't know how to give good customer service at all.
About 9 months AFTER unordered them I was told : 'pick another color we are not making them in white/blue like our touring example or like on the cover of AbsolutebSound'. It was a very dismissive, and not at all apologetic update so I cancelled then.
My dealer went through hell and high water to find a solution. What was it? 4000 up charge! And dealer said he would eat it. That is good service so I let it proceed. But Magnepan didn't seem to give two farts about me.
Roll forward another 3 months or so (February 2019) (at least a YEAR now from first order) and still no progress. I call them and their marketing guy PROMISES they will make it in MARCH.
I call end of March - nothing done yet at all. Over a year and 4 to 5 months since the colorway process was agreed to and nothing built at all for me or painted. So they broke their promise to me and no updates from anyone.
So again, in disgust, I cancelled. I left a voicemail with Wendell.
I think Wendell called my dealer with a last plea.
Dealer tries again to get them to hustle and says they need a week to get the trim painted. He says the speakers are built but nothing painted. Ok I think, it's been 4ish months since we found a way forward with the paint shop and so I give them the last date: April 15th - crated and shipped. I figure two weeks is enough to finish a speaker build if the main thing is already built. It is now over a year.
And I say that is it.
Yesterday, April 11th I call and ask the dealer if they were going to meet that date and apparently there is a 'paint problem' -- huh? Apparently two pieces are slightly different and they need AT LEAST another week.
So I just can't do it. I had to cancell. These people do not deserve my money and do not care to honor their promises.
Even if I got them in 2-3 weeks every time I'd look at them would make me sick to my stomach and remind me I'm such a sucker. Four big white Magnepan Albatrosses around my neck. I just couldn't do it.
I think my dealer even tried to save it one last time by offering me a center channel for free. He claimed Magnepan would do this but I think he just made that up because a week prior it was going to be offered to me at cost. Yes I was going to buy the center too.
I feel so very bad for both me and my dealer. The Magnepan experience was very awful. I like the product but the company is very bad when it comes to supporting the high end.
In speaking with their marketing person in February, he seemed to throw Wendell under the bus as well -- very unprofessional IMO but he is who promised they would be built in March and they broke that promise. He promised I would be in the March batch of six.
Magnepan was a terrible experience. No Magnepan 30.7 for over a year, told bluntly to 'pick another color's They are not ready at all for thr high end audio market.
What did this Magnepan 30.7 ordeal cost me?
In hard cash 2 new Bryston 7Bsst3 amps and a used Martin Logan CLX. About 30 grand Canadian. Amps were for these Maggie's.
For over a year I was a a gullable sucker, waiting for them to ship. Meanwhile I held off fixing my Acapella plasma tweeters and also purchased those Bryston amps and Martin Logan CLX Art's (for rear surrounds haha in my loft condo). So for a year my system is honestly in shambles waiting for these. Instead of beautiful music I had a Frankenstein system for a year. I am so mad at myself for letting it go on so long.
I have so much anger towards Magnepan for the huge delays and being lied to and their obvious amature communications, customer support philosophy and production process.
So now what should I look at? Alsyvox?
Money is really not the issue but I let Magnepan rob me of one year of a good audiophile setup, not withstanding the 30k extra supporting equipment for this project.
And the worst thing is I am totally absolutely sure Magnepan the company doesn't care about me as a customer at all and I worry for other people, hence this post.
And honestly I really want people to question whether this company deserves your money. I run a few companies and bend over backwards for my customers. Not Magnepan.
It is telling there seem to be NO reviews or videos by anyone receiving their Magnepan 30.7's online (April 13th 2019).
Absolute Sound overall product of the year 2017? No reviews by April 2019?
Still feel sad and sick to my stomach. I'm more angry at myself for trusting them for so long.
Ordering Magnepan 30.7 = four Albatrosses. If you don't get the reference search Google.
Bloody sad experience. Bloody Magnepan.
