Yes the arms are great, I love my 309 that I got last year, people have just lost confidence in the communication and delivery of the product. A few people I know have expressed interest in the arm and I have told them all the same thing “be prepared for a lengthy wait and a lot of excuses”, my brother has ordered a 10 inch and he is currently finding my words prophetic.
Ordering a Bokrand Tonearm
- Thread starter Folsom
- Start date
I have seriously thought about reporting Alfred on eBay as recommended by eBay customer service, but the potential fallout is that everyone will lose. I really do not want to be the person responsible for impacting other people losing money on their orders or impacting Alfred's livelihood.
I will give it until the end of the month after that I am walking away from the tonearm and financial loss. It's getting stressful. This is supposed to be a hobby to help you relax and not add stress
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This episode has definitely taught me a lesson. If the item is not in stock and ready to be shipped move on and look for an alternate solution regardless of the potential cost or it being a bit inferior.
Edit: Is anyone else having issues with eBay saying something went wrong while trying to send a message to Alfred?
I will give it until the end of the month after that I am walking away from the tonearm and financial loss. It's getting stressful. This is supposed to be a hobby to help you relax and not add stress
.This episode has definitely taught me a lesson. If the item is not in stock and ready to be shipped move on and look for an alternate solution regardless of the potential cost or it being a bit inferior.
Edit: Is anyone else having issues with eBay saying something went wrong while trying to send a message to Alfred?
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Why can’t you just get refunded through PayPal?I have seriously thought about reporting Alfred on eBay as recommended by eBay customer service, but the potential fallout is that everyone will lose. I really do not want to be the person responsible for impacting other people losing money on their orders or impacting Alfred's livelihood.
I will give it until the end of the month after that I am walking away from the tonearm and financial loss. It's getting stressful. This is supposed to be a hobby to help you relax and not add stress
This episode has definitely taught me a lesson. If the item is not in stock and ready to be shipped move on and look for an alternate solution regardless of the potential cost or it being a bit inferior.
Edit: Is anyone else having issues with eBay saying something went wrong while trying to send a message to Alfred?
Unfortunately, I did not understand eBay's escalation process well enough to get my refund. When I opened a case eBay set 21 days as a timeline for communication and resolving the issue. During that time there was communication but it does not reset the clock after every communicationOMG.....Bonkers !
. The 21 days is a hard timeline and you have to ask eBay to step in which I did not realize since I never had to escalate.So for folks who used eBay to order and are planning to escalate pay special attention to eBay messages around questions if they need to step in before you hit that 21-day timeline.
Yes, I consider myself lucky. I didn’t understand the EBay 21 days deadline. But I received my tonearm, some 5 1/2 months after I ordered it.
I would not of known of the EBay policy either, I am sure your post will be helpful to some others, and I truly hope you get your arm soonUnfortunately, I did not understand eBay's escalation process well enough to get my refund. When I opened a case eBay set 21 days as a timeline for communication and resolving the issue. During that time there was communication but it does not reset the clock after every communication
So for folks who used eBay to order and are planning to escalate pay special attention to eBay messages around questions if they need to step in before you hit that 21-day timeline.
Actually have a valid tracking number, 3rd or 4th time the charm
Estimated delivery is 28 April hope this is an indicator that Alfred is getting back on schedule, really do appreciate what he does and pray for his good health
It’s supposed to be a new brass 309 Banana arm, of course I’ll report back….
Andy
Estimated delivery is 28 April
hope this is an indicator that Alfred is getting back on schedule, really do appreciate what he does and pray for his good health It’s supposed to be a new brass 309 Banana arm, of course I’ll report back….
Andy
I am not getting any replies, so no dates or tracking numbers to get excited about... We'll see...
Maybe he’s actually going in some sort of sequence, my order was about 5 months ago, although he’d told me 2 weeks originally, obviously hi health issues played a part
Definitely have something coming, received a DHL delivery date via email this morning….
Hopefully he’s getting back on tack
Andy
Mine was paid and acknowledged by Alfred on 21st of January and I was told the tonearm would be ready in a week. I have been told "in a week/next week" about a month ago too...Maybe he’s actually going in some sort of sequence, my order was about 5 months ago, although he’d told me 2 weeks originally, obviously hi health issues played a part
Definitely have something coming, received a DHL delivery date via email this morning….
Hopefully he’s getting back on tack
Andy
I am patient and am still waiting. I will continue to inform the forum.
Mine was paid for 14.nov, last contact with Alfred 1st of april, sent new e-mail yesterday, crickets...
I got the shipping info for my brothers 10 inch, Alfred was kind enough to include a couple of photos of the arm and the extra lighter counterweight he is including for the AS309 I purchased last year (with certain headshell cart combos I need to use both weights and they have to sit to close to the yoke). I expect (based on past experience) that the arm should be in New Zealand in about 10 days.
Another day, another missed shipped/pickup date . It was supposed to be picked up yesterday and arrive tomorrow :shrug:
. It was supposed to be picked up yesterday and arrive tomorrow :shrug:
Well it was delayed a couple of days because of weather, but wow Alfred went above and beyond, he added the direct RCA interconnects!
Beautiful arm, and sounds as good or better than it looks!
Again my best to Alfred, hope he gets caught up….
VR
Andy
Beautiful arm, and sounds as good or better than it looks!
Again my best to Alfred, hope he gets caught up….
VR
Andy
Attachments
Forgot to say thanks for the compliment, thanks
Bought the box set because I couldn’t fine the “Take Me to the Alley” album, $75 for 6 albums including the one above
They are excellent, very well done, they are all vocal, however I’m now a big fan….
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Looks very good, congrats! Nice album as well.
When did you place your order for the tonearm? BR Jonas
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