Thanks for sharing - I also would never own Quads if I had to rely on their current service departments. Long time has passed from the days when I met and had a nice talk with Peter Walker in person buying inexpensive ELS57 panels directly at the Huntingdon factory ... The main complain nowadays is that they charge for one panel the same other electrostatic manufacturers charge, but in other speakers you replace one panel, in the Quads you have to replace four or six!
As the parts for rebuilding them are easily sourced, there are a lot of experienced people servicing them at low cost. Sometimes I get parts from ERAudio, 2000 miles from you.
IMHO, unless one wants to listen loud, the Quads are not easily replaced. If I managed to solve the problem of integrating a subwoofer with them I would happily take mine out of rest immediately.
BTW, Martin Logan replacement panels used to be very low cost - I remember sometimes DIY people got them to built speakers. As far as I have been told they increased considerably their prices a few years ago.
The prices you quote are really very high - I got my current ELS63 from the UK in mint condition and boxed around GBP 1500!
Hey mate, yes that is correct. In the ESL2905 there are 6 panels and these are not cheap. AVR cannot and do not know how to repair these panels. They are more interested in filling their gross margins & pockets, so they simply replace panels, where as John Hall actually repairs panels. He has the original conductive paint, remakes panels to spec and uses a far more stable glue compared to what's coming out of China. His panels are far more stable than the factory ones that he provides a 5 year warranty! And this is the only other reason I kept my Quads.
People who have had just one panel failure have gotten rid of theirs straight away. Unless Quad/ IAG fixes these issues, they are up a **** creek! with a capital "S".
Also, the price they charged me just for a simple Chinese made toy looking mains transformer was $400 AUD! my last repair came to over $700AUD... ouch is not the word.
AVR also charges around $1000+ for just one dam panel! (hence replace 6 and your gross profit for the financial year is met)
Whereas the Martin Logan service here charges that for the ENTIRE panel- can you beat that? Does this even make any sense?
I probably shouldn't even make this public but I feel honest audiophiles and music lovers should get to know this. For a person like myself, who is so passionate about music, looks after the components so well, doesn't even let a hair or dust settle on anything, covers everything at night- I have been totally let down by the whole organisation representing Quads.