Ordering a Bokrand Tonearm

[Bonesy Jonesy]

After almost 2 years from payment for a 12 inch tonearm Alfred is out of contact…
I think Alfred Bokrand have abandoned us to our fate and he’s not looking back… I just can’t see who will trust this guy anymore…

Have you tried to email him directly 'zarkarch' ?
Believe, as some WBF people in this forum have had results with emailing him directly ?????

 

[zarkarch]

Are you kidding me? e-mailing him is the only thing I do in the last two years…
Unanswered e-mails from him lately…
I’m not the only one, there are a lot of other “unlucky” customers out there… they just quit from a non ending situation…
People looking for an Alfred Bokrand tonearm beware!!

 

[Bonesy Jonesy]

Are you kidding me? e-mailing him is the only thing I do in the last two years…
Unanswered e-mails from him lately…
I’m not the only one, there are a lot of other “unlucky” customers out there… they just quit from a non ending situation…
People looking for an Alfred Bokrand tonearm beware!!

Maybe you and all the other WBF members who are in the same situation as your good self should provide this information to the local Spanish Police (I believe he lives (or at least used to a year or so ago) in the Costa del la Sol region), because what he is doing is 'fraudulent' which of course is illegal (i.e. receiving and keeping monies from people who have bought an item and not supplying them with said item that they have purchased ! )

 

[somilenko]

Are you kidding me? e-mailing him is the only thing I do in the last two years…
Unanswered e-mails from him lately…
I’m not the only one, there are a lot of other “unlucky” customers out there… they just quit from a non ending situation…
People looking for an Alfred Bokrand tonearm beware!!

Yep, same for me, 2.5 years since payment for two 12 inch banana tonearms and still nothing... @alfredbokrand is out of reach and I am without my tonearms...

 

[Treehaus Audiolab]

After almost 2 years from payment for a 12 inch tonearm Alfred is out of contact…
I think Alfred Bokrand have abandoned us to our fate and he’s not looking back… I just can’t see who will trust this guy anymore…

That's terrible.

His Facebook page seems very much active, so he is definitely still around.

 

[kodomo]

Same for me. I don't know how long know, probably over 2 years and nothing.

 

[cuntigh]

And what if every Waiting customer , let’s say waiting for more than one year, decide to cancel the unsatisfied order and ask for a refund ???

 

[td124]

Are you kidding me? e-mailing him is the only thing I do in the last two years…
Unanswered e-mails from him lately…
I’m not the only one, there are a lot of other “unlucky” customers out there… they just quit from a non ending situation…
People looking for an Alfred Bokrand tonearm beware!!

Yep, same for me, 2.5 years since payment for two 12 inch banana tonearms and still nothing... @alfredbokrand is out of reach and I am without my tonearms...

Did you try calling him? I managed to get a company number via Google maps, from his ebay address. (Seems this ebay account is no longer active though, as I am not on FB not sure if you can get this of FB).
I had to wait for 14 months, the last 2 months I was calling and mailing frequently. There was always some excuse for a broken promise or a missed deadline. At some point my patience ran out and I asked for a refund, then I got the arm within a week.
The arm is now packed up, the look of it just reminded of the frustrating experience, it just spoiled it for me. Looking back I should have stuck with a refund, it is a good value for money arm but not worth the hassle.
Got a Korf arm now, customer experience is night and day, I got a second Korf arm on the way.
Hope you get this resolved soon.

 

[kodomo]

I have talked to him a lot of time and I have already decided on a refund long ago. He then told me he tried to refund me but he couldn't because of my account in Turkey which is really odd as I send and receive money through iban internationally quite frequent

 

[td124]

I have talked to him a lot of time and I have already decided on a refund long ago. He then told me he tried to refund me but he couldn't because of my account in Turkey which is really odd as I send and receive money through iban internationally quite frequent

Really odd indeed, there should be no issue to transfer between EU and Turkey. PayPal friends should work as well, but think I read somewhere in this thread he has no PayPal.

 

[cuntigh]

No PayPal, no arms, no time for answering his emails, a bad wealth, but attractive prices and so many discussions for so few tonearm delivered. He should be in the Guinness book.

 

[christensenleif@msn.com]

he´s answering on MSN

 

[Treehaus Audiolab]

I hope everyone on here is made whole here. It took me a very long time to get my arm, and my experience was similar: good communication and quick responses until I sent the money, then silence. Then there were excuses, and eventually the arm showed up.

I am unsure if he is simply highly disorganized, if he has health issues that impede his work, or what the root cause for the way he runs business. Regardless, even simple communication, or giving realistic timeframes to get an arm made, would go a long way in helping everyone feel better about their purchase. Decware has a years long waiting list: If bokrand is in a similar position he should be up front about it.

 

[christensenleif@msn.com]

combo of health and disorganized as I experience it....
one thing he should learn though, is like the handyman: don´t promise more than you can keep, just to get the order......