Have you tried to email him directly 'zarkarch' ?
Believe, as some WBF people in this forum have had results with emailing him directly ?????
Ordering a Bokrand Tonearm
- Thread starter Folsom
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Believe, as some WBF people in this forum have had results with emailing him directly ?????
Are you kidding me? e-mailing him is the only thing I do in the last two years…
Unanswered e-mails from him lately…
I’m not the only one, there are a lot of other “unlucky” customers out there… they just quit from a non ending situation…
People looking for an Alfred Bokrand tonearm beware!!
Unanswered e-mails from him lately…
I’m not the only one, there are a lot of other “unlucky” customers out there… they just quit from a non ending situation…
People looking for an Alfred Bokrand tonearm beware!!
Maybe you and all the other WBF members who are in the same situation as your good self should provide this information to the local Spanish Police (I believe he lives (or at least used to a year or so ago) in the Costa del la Sol region), because what he is doing is 'fraudulent' which of course is illegal (i.e. receiving and keeping monies from people who have bought an item and not supplying them with said item that they have purchased ! )
Yep, same for me, 2.5 years since payment for two 12 inch banana tonearms and still nothing... @alfredbokrand is out of reach and I am without my tonearms...
That's terrible.
His Facebook page seems very much active, so he is definitely still around.
Did you try calling him? I managed to get a company number via Google maps, from his ebay address. (Seems this ebay account is no longer active though, as I am not on FB not sure if you can get this of FB).
I had to wait for 14 months, the last 2 months I was calling and mailing frequently. There was always some excuse for a broken promise or a missed deadline. At some point my patience ran out and I asked for a refund, then I got the arm within a week.
The arm is now packed up, the look of it just reminded of the frustrating experience, it just spoiled it for me. Looking back I should have stuck with a refund, it is a good value for money arm but not worth the hassle.
Got a Korf arm now, customer experience is night and day, I got a second Korf arm on the way.
Hope you get this resolved soon.
I have talked to him a lot of time and I have already decided on a refund long ago. He then told me he tried to refund me but he couldn't because of my account in Turkey which is really odd as I send and receive money through iban internationally quite frequent
Really odd indeed, there should be no issue to transfer between EU and Turkey. PayPal friends should work as well, but think I read somewhere in this thread he has no PayPal.
No PayPal, no arms, no time for answering his emails, a bad wealth, but attractive prices and so many discussions for so few tonearm delivered. He should be in the Guinness book.
I hope everyone on here is made whole here. It took me a very long time to get my arm, and my experience was similar: good communication and quick responses until I sent the money, then silence. Then there were excuses, and eventually the arm showed up.
I am unsure if he is simply highly disorganized, if he has health issues that impede his work, or what the root cause for the way he runs business. Regardless, even simple communication, or giving realistic timeframes to get an arm made, would go a long way in helping everyone feel better about their purchase. Decware has a years long waiting list: If bokrand is in a similar position he should be up front about it.
I am unsure if he is simply highly disorganized, if he has health issues that impede his work, or what the root cause for the way he runs business. Regardless, even simple communication, or giving realistic timeframes to get an arm made, would go a long way in helping everyone feel better about their purchase. Decware has a years long waiting list: If bokrand is in a similar position he should be up front about it.
Yes, I am starting to feel like a total mug not heeding the concerns of people on this forum. I ordered an arm for my DST cartridge towards the beginning of the year. I had lots of emails and nice words to get the order. Promised the arm within 8-10 days…nothing. Chased and some weeks later I was sent photos of the arm and asked to pay the balance, which I did. I received an email showing the postage with an estimated delivery date. The delivery day came and went. 2 weeks after that day I emailed to find out what was happening and whether he could track the item because it hadn't arrived. I was told about his health issues and age, and that he had accidentally sent my arm to his US distributor but he would make me another arm, even more beautiful, immediately…that was over 6 weeks ago. I have chased a few times, but either to no reply or a short message saying he was in the workshop and would email me later.
I am sure he’s a decent guy, a skilled craftsman, and has his issues but it can’t be hard just to keep a list of your orders and tick them off as you go. I am not one of those people who goes online to complain - I always give people the benefit of the doubt, I am patient and I understand when things go wrong - but I am really peeved about this. You pay your money on the promise of an item to be provided within the timescale provided by the seller and then you're just messed around or ignored.
It is a real concern that he is advertising his services on various FB pages and indicating that arms are either immediately available or in emails promising an 8-10 day turnaround, which he must know is total nonsense.
I know I should think myself lucky compared to others in this thread, but I really think this guy should call it a day if he really cannot manage his business properly.
I am sure he’s a decent guy, a skilled craftsman, and has his issues but it can’t be hard just to keep a list of your orders and tick them off as you go. I am not one of those people who goes online to complain - I always give people the benefit of the doubt, I am patient and I understand when things go wrong - but I am really peeved about this. You pay your money on the promise of an item to be provided within the timescale provided by the seller and then you're just messed around or ignored.
It is a real concern that he is advertising his services on various FB pages and indicating that arms are either immediately available or in emails promising an 8-10 day turnaround, which he must know is total nonsense.
I know I should think myself lucky compared to others in this thread, but I really think this guy should call it a day if he really cannot manage his business properly.
The more people continue to give him money, the more he will continue to run his business this way (i.e. highly inefficiently, possibly boarding on fraudulent).....why would he want to change when he has money being sent to him and responding not with completed goods to a reasonable time frame but just broken promises !.
I would say he is not the fool, but the people that keep sending him money are, despite the number of unhappy customers sending in comments of their bad experiences with doing business with this guy on WBF etc. !
Last time we heard from him here, he was suing me. After that, he threatened me by saying he could easily find my address — as if that would scare me into backing down. WBF deleted those posts immediately. And all of this happened simply because I raised my concerns and shared my thoughts. It must have disturbed him deeply.
In my opinion, the real problem is that no one is saying what they truly think about the situation. They don’t want to risk losing money or the slim 1-in-1000 chance of actually receiving their tonearms. That’s why no one stepped forward when I was arguing with him. Sadly, this silence likely misses the opportunity to prevent others from ending up with the same complaints.
In my opinion, the real problem is that no one is saying what they truly think about the situation. They don’t want to risk losing money or the slim 1-in-1000 chance of actually receiving their tonearms. That’s why no one stepped forward when I was arguing with him. Sadly, this silence likely misses the opportunity to prevent others from ending up with the same complaints.
way to many nice tonearm makers on the market to deal with this type of hassle
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