Astell&Kern Kann Cube semi brick

[ruidito]

Hello!
My name is Diego, I am in Argentina.
I've wanted one of Astell daps for a while and I found someone who sold me a Kann Cube in excellent...aesthetic condition. Upon bringing it home and testing it out a bit, I quickly noticed that the device is almost in a brick state.
When you turn it on and enter the settings, it remains in a perpetual state of scanning media. It only recognizes files that are within the internal memory, none of the external memory. However, when entering "Folder", the system is detecting the external memory, but apparently the system is not able to load the information contained in the micro SD.
At the same time, I wanted to factory format it, but all the formatting options are broken, that is, they are visible but when you choose any of them, it does nothing, it does not execute them.
I want to save this device and I need your help please.
Thank you so much.

 

[thedudeabides]

Goto their website. Download the operating manual. Try the "soft and hard" reset procedures. Check to see if there are any other recommended fixes.

Clean all contacts and replace the batteries.

Contact the manufacturer to see if they can help you troubleshoot the issue.

If you tried all the above with no success, contact the seller and get your money back.

Good luck.

 

[ruidito]

Goto their website. Download the operating manual. Try the "soft and hard" reset procedures. Check to see if there are any other recommended fixes.

Clean all contacts and replace the batteries.

Contact the manufacturer to see if they can help you troubleshoot the issue.

If you tried all the above with no success, contact the seller and get your money back.

Good luck.

Clear contacts? Replace batteries? Do you know where you are?

 

[thedudeabides]

You need help? Yes you do indeed in more ways than one.

What an arrogant, insulting, ungrateful response.

 

[ruidito]

You need help? Yes you do indeed in more ways than one.

What an arrogant, insulting, ungrateful response.

Sorry, i can´t answer to you right now, i´m clearing contacts on my dap.

 

[Republicoftexas69]

Another reason the ignore feature is so awesome here at WBF, oh I know it cuts both ways.

 

[thedudeabides]

Sorry, i can´t answer to you right now, i´m clearing contacts on my dap.

So you purchased the Kann based on aesthetics without ensuring that the device worked? And it's cleaning, not clearing. And if you can't get it to work, you can always use it as a brick. A really nice and, dare I say, expensive brick.