Well then let me tell you....
It's a joke that anyone would think that a company that is turning away even one customer is doing the right thing. As one can CLEARLY see, the OP is turned off by the fact that he would need to buy a whole new preamplifier in order to use this amp. I happen to feel exactly the same way.
IF you feel this is good business practice in any way, well my friend...that's where we differ.
Whatever Davey. You already talked to Dave Gordon and he didn't give you the answer you wanted to hear. ARC is not going to change a balanced design to operate as an unbalanced design for someone who probably really isn't in the market for the amp anyway. Guys who buy CJ amps usually buy CJ preamps. Guys who buy CJ preamps usually buy CJ amps. There are still some people who like to mix and match components from different OEMs and I used to be one of them. After having had an all Krell system (phono pre, line stage, and power amp) and seeing/hearing the synergy that brings to the table, I'm done with the mix and match routine. For the here and now, I still have the Krell phono pre, but that will probably change at some point in the future.