What's shocking is Audiogon's total lack of concern for their customers. They're as robotic as their website.
I personally had my own run in on one of their Dutch Auction sales.
The only way they'll change is by getting continued bad press.
-----It's pretty much like that most of the places from all over the world; did you expect people truly care?
...I mean the Internet and even real life is bad. That's why they said love your family first and take care of your wife and children. :b ...And cherish the few true good friends you have.