Krell Service

[dino1965]

Hi, Have 2 units for my home theater: 5200 & 7200. both under warranty still and both have issues : one has an error message DC on channel 5 and the other one has an error message 272c. Agent here in Indonesia has been trying to contact Krell with no luck. Does anyone know if Krell is operational? The agent in Indonesia was selected to represent Krell products by Walter. He is also the agent for DCS, Gryphon, MBL and other big brands. Both of us are a bit disappointed with the response from Krell.

Agent sent an email to Ms Rondi and Timothy : No Response!

Can you help get us in touch with the relevant people? Thanks

 

[Alrainbow]

Hi, Have 2 units for my home theater: 5200 & 7200. both under warranty still and both have issues : one has an error message DC on channel 5 and the other one has an error message 272c. Agent here in Indonesia has been trying to contact Krell with no luck. Does anyone know if Krell is operational? The agent in Indonesia was selected to represent Krell products by Walter. He is also the agent for DCS, Gryphon, MBL and other big brands. Both of us are a bit disappointed with the response from Krell.

Agent sent an email to Ms Rondi and Timothy : No Response!

Can you help get us in touch with the relevant people? Thanks

Pm me info I live in nyc I’ll call service dept for you if you wish the one I deal with is in conn
near me.

 

[dino1965]

Pm me info I live in nyc I’ll call service dept for you if you wish the one I deal with is in conn
near me.

thanks for the reply! these are the error messages on the amps. 272c is on the 7200.

 

[dino1965]

would help if you sent me the contact details of the service center in Conn......perhaps the technician here can talk to them and figure out if he can source the spareparts from them. thanks again!

 

[AdamZ]

Hi, Have 2 units for my home theater: 5200 & 7200. both under warranty still and both have issues : one has an error message DC on channel 5 and the other one has an error message 272c. Agent here in Indonesia has been trying to contact Krell with no luck. Does anyone know if Krell is operational? The agent in Indonesia was selected to represent Krell products by Walter. He is also the agent for DCS, Gryphon, MBL and other big brands. Both of us are a bit disappointed with the response from Krell.

Agent sent an email to Ms Rondi and Timothy : No Response!

Can you help get us in touch with the relevant people? Thanks

Believe me, whatever they tell you, they're only interested in selling new equipment
I

 

[dino1965]

managed to get in touch with Krell directly - got the dealer here in touch with them - The owner (Mrs D'Agostino) and her team took care of it. So far so good! Apparently the dealer here was friendly with a certain Mr Walter and this Gent has since left Krell. Supposedly the dealer didn't know how to proceed.....either ways all sorted out

 

[AdamZ]

I´m waitin´now since One and a Half Year for a Solution.
Good Luck!

 

[dino1965]

rdagostino@krellhifi.com
djarosz@krellhifi.com
trogers@krellhifi.com
dgoodman@krellhifi.com

Try sending them an email. they paid attention to my issues and took care of it. There was an official krell notice informing Krell users to contact them. Can't locate the press release. Either ways good luck!

 

[dino1965]

found this on another thread in this forum and took it from there: https://www.strata-gee.com/turmoil-...t_jF8CqzmTsFyorVhSwCnz_iAQVIE9b8oY0&fs=e&s=cl

Trust the above will help you solve the problem!

 

[AdamZ]

found this on another thread in this forum and took it from there: https://www.strata-gee.com/turmoil-...t_jF8CqzmTsFyorVhSwCnz_iAQVIE9b8oY0&fs=e&s=cl

Trust the above will help you solve the problem!

Believe me, I contacted Bondi.
And she answered too.
The service that was supposed to take care of my amp was not happy. I was treated very badly.
Krell gambled away his credit with me a long time ago.
How long can it take to find a solution or to say: a repair is no longer possible or not worth it? 1 month? 3 months? 6 months? Maybe, and bad enough.
But 18 months? Decide for yourself what that says about Krell.

 

[dino1965]

Believe me, I contacted Bondi.
And she answered too.
The service that was supposed to take care of my amp was not happy. I was treated very badly.
Krell gambled away his credit with me a long time ago.
How long can it take to find a solution or to say: a repair is no longer possible or not worth it? 1 month? 3 months? 6 months? Maybe, and bad enough.
But 18 months? Decide for yourself what that says about Krell.

that is indeed a pity - may i know which krell amplifier you have? spoke to some die hard Krell fans - the new ones break down too soon. mine are the new ones - the issue is with the ibias circuitry it seems - either ways, they are working well now and sound good. Seems long term need to see if these are keepers or have to let them go, judging from your experience

 

[AdamZ]

that is indeed a pity - may i know which krell amplifier you have? spoke to some die hard Krell fans - the new ones break down too soon. mine are the new ones - the issue is with the ibias circuitry it seems - either ways, they are working well now and sound good. Seems long term need to see if these are keepers or have to let them go, judging from your experience

It is a KSA-200S.
Everyone says: make sure you keep it alive because the new amps are worse and a lot of cheap parts are used. I have now requested the power amplifier and all parts back. Whether broken or repaired.
I think I'll have to wait a few more months.
By the way: I live in Germany.
And now enough has been said. The subject has already put me in a bad mood enough.

 

[AdamZ]

Hello Guys.
Now this horror trip is over.
Today my power amplifier was suddenly delivered to me.
Without notice, without explanation and without repair.
That's it.
After all 1 1/2 Year for nothing.
In the end an experience I didn't need.
CU

 

[Argonaut]

At least the equipment is actually back in your possession and you are in control of the process in finding another EE conversant with and competent servicing Krell , best of luck .

 

[AdamZ]

Hello.
The Krell KSA-200S amplifier is now repaired.
I expect his arrival next week.
Total costs about 750 euros.
Including transport with forwarding agency total 1200 km.
Spare parts around 85 euros.
But all of this also takes a lot of time.
Troubleshooting, disassembling, repairing, assembling, testing, etc.
And the technician also took his planned vacation during this time.
I'm really happy that I'll soon have back the old condition of my system.

 

[dino1965]

Hello.
The Krell KSA-200S amplifier is now repaired.
I expect his arrival next week.
Total costs about 750 euros.
Including transport with forwarding agency total 1200 km.
Spare parts around 85 euros.
But all of this also takes a lot of time.
Troubleshooting, disassembling, repairing, assembling, testing, etc.
And the technician also took his planned vacation during this time.
I'm really happy that I'll soon have back the old condition of my system.

great news - alls well that ends well - enjoy - I know the feeling - RELIEF

 

[Lagonda]

Hello.
The Krell KSA-200S amplifier is now repaired.
I expect his arrival next week.
Total costs about 750 euros.
Including transport with forwarding agency total 1200 km.
Spare parts around 85 euros.
But all of this also takes a lot of time.
Troubleshooting, disassembling, repairing, assembling, testing, etc.
And the technician also took his planned vacation during this time.
I'm really happy that I'll soon have back the old condition of my system.

Where did you end up having it repaired ?

 

[AdamZ]

Here in Germany.

 

[Another Johnson]

The problem described in this thread is rooted in the importer’s agreement for the gear. The importer takes on the responsibility for service, and the manufacturer expects the importer to uphold their end of the agreement. Often the importer really isn’t prepared, especially if the broken gear is either an older model, or a parallel import.

I’ve seen this type of experience with many brands. It’s generally spelled out in the particular importer’s warranty at the point of sale. Customers don’t like it, there is often finger pointing, but it is what it is. I’ve had great service on old Krell units from the factory, but I have always been using gear in the home country of the manufacturer, ie the USA.

 

[Lagonda]

Krell gear is just notoriously unreliable, it breaks a lot, combined that with expensive shipping from Europe, i cannot recommend owning Krell over here. And Krell has had bad luck when choosing da converters an drives for their machines too, some of them became rapidly obsolete. Stocking ample parts never seem to be a priority of the company that always seemed in need of outside money to survive.