I bought Focal Stella Utopia Evo, but...

[Addicted to hifi]

I sent all the data to focal.
It's almost a month away and there's no action yet.

That’s not good at all.

 

[Addicted to hifi]

I own a pair of focal utopia headphones. Thank god I have had no problems with them.

 

[Jongsun]

Yes I agree with you Fully.

Thank you.

 

[Jongsun]

I own a pair of focal utopia headphones. Thank god I have had no problems with them.

That's a relief.

 

[Addicted to hifi]

Believe me I have had a lot of issues with my hifi equipment over the years and I bought everything brand new.

 

[Jongsun]

Believe me I have had a lot of issues with my hifi equipment over the years and I bought everything brand new.

I always bought a new product, but there was almost no problem and if there was a problem, they took quick action.
But this time I've never experienced such a bad case before.

 

[Addicted to hifi]

I hope it all gets sorted out for you. Let us know how it go’s.

 

[Jongsun]

I hope it all gets sorted out for you. Let us know how it go’s.

Thank you. I will.

 

[analyzer]

I sent all the data to focal.
It's almost a month away and there's no action yet.

Oh this Is very bad and ... unexpected from a reputated brand like Focal.
It's known that many manufacturers does not make any correspondence with private customers but with authorized distributors only; neverthless this is a kind of situation where a prompt reply from a manufacturer is due in order to grant his international reputation.
I'm very surprised (and sad) from your story.

 

[jeff1225]

Of course authorized dealer.

Return them.

 

[Jongsun]

Oh this Is very bad and ... unexpected from a reputated brand like Focal.
It's known that many manufacturers does not make any correspondence with private customers but with authorized distributors only; neverthless this is a kind of situation where a prompt reply from a manufacturer is due in order to grant his international reputation.
I'm very surprised (and sad) from your story.

I was surprised by the dealer behavior and even more surprised by focal's behavior.
It's really stressful.

 

[Jongsun]

Return them.

I told them to take its.
But it is not doing so.

 

[jeff1225]

I told them to take its.
But it is not doing so.

Hopefully you used a credit card. If not, I would be clear that you're taking them to court.

 

[Addicted to hifi]

It should have been sorted out straight away not a month later.

 

[Jongsun]

Hopefully you used a credit card. If not, I would be clear that you're taking them to court.

A refund lawsuit has already been filed with the dealer.

 

[Jongsun]

It should have been sorted out straight away not a month later.

It's already been 4 months since I bought it, but it hasn't been resolved yet.

 

[Addicted to hifi]

It's already been 4 months since I bought it, but it hasn't been resolved yet.

that’s way to long.

 

[Addicted to hifi]

I was surprised by the dealer behavior and even more surprised by focal's behavior.
It's really stressful.

Try not to stress it will be sorted out with in time.

 

[Jongsun]

Try not to stress it will be sorted out with in time.

Thank you, I will

 

[thedudeabides]

I still don’t understand

What's so difficult to understand? This is about the OP and Focal and not you and your Proacs. In any event, kudos to you for trying to help the OP. Focal should be ashamed of themselves.