Yes your experience is just brutal. Obviously the problem is not the Simaudio products.
I personally considered a used product as one that was sitting at somebody's home. Whereas a demo product presumably never left the store (although I guess it could have gone on loan to somebody's home). So I generally don't consider a demo product "used" but I also don't consider it "new" either. To me, the price should be somewhere between used and new and the dealer should disclose. I strongly suspect your speakers were demo but not used by my definition. And it is unprofessional for your dealer to sell you the speakers as if they were new. But I think that's why your dealer is convinced the speakers were working totally fine, because they've been using them as demo speakers at the store.
I also suspect the internal crossover of the speakers got knocked around during delivery to your home. This is because my non-Focal speakers on delivery to my dealer's store got knocked around the first time and the woofer didn't work because the internal crossover got damaged from the transport. My dealer had to ship the speaker back to the manufacturer to be repaired before being shipped back. I think he had to pay for the cost of shipping because he didn't use the manufacturer's recommended shipper and went with a cheaper shipper. I presume insurance covered the shipping for him but wouldn't be surprised he made a smaller profit as a result.
I would be very surprised if Focal didn't agree to repair your product if the dealer is willing to ship it back to France. I just assumed that the shipping is too costly so your dealer just refused. I also suspect it is true that Focal speakers are quite back-ordered as my local Focal dealer told me. So if you wanted a new blue Focal, you probably have to wait for many months. Even if your local dealer is willing to do the right thing. The blue Focal that was shipped to Dubai was probably ordered and paid for by the Dubai dealer months before you asked for a replacement. That's why Focal can't ship that particular pair of speakers to you.
Well, hopefully the lawsuit will get you your money back soon and you can move on to a new pair of speakers you'll be happy with. But yeah, I would insist on delivery and setup of the next pair of speakers to ensure they're fully functional before letting the dealer leave next time.
The dealer initially acknowledged the initial failure of the speakers.
So they tried to repair it twice.
However, they began to change their statements as the lawsuit progressed.
They are claiming that my system and my carelessness caused the speaker to fail.
I asked focal about this why the new product has no manual, has stains, and put manual when sending speakers.
However, the focal said that the stain could be smeared in transit and would be removed.
But the stain has not been removed.
And they didn't give an answer to why there was no manual.
Anyway, I'm so disappointed with Focal's handling of this case and I don't want to use Focal again.
This case has become a big issue for audio enthusiasts in our country as well
The image has declined and it has become a brand that is excluded from many audio enthusiasts.
Anyway, thank you for your advice.