Unfortunately, this kind of experience is only too familiar in our hobby. IMO, the reason is due to the basics of the hobby itself. We, as a'philes, do NOT constitute a very big consumer group...relatively speaking. As such, the norm for many manufacturers in our hobby is the guy who is working out of his garage as a hobby...second to his retirement or real day job. Because of this situation, many times IF a product has failure issues, the guy/manufacturer cannot support it and continue to make a profit! So, what does he do...puts his head in the sand and hopes the problem will go away.
One of the reasons that I like to know a little history of the company ( any company) before I spend my hard earned dollar on a brand new latest and greatest! BTW, I think S'phile has a policy that before they review a product...it has to have a certain minimum number of dealers...a good thing, again IMHO. This could lead to minimizing the problem with the garage bay start-up.
Remember the old saying...."be careful out there".
Pity . Work so hard on a brand & screwed it up with such atrocious service . I think most manufacturers are 1 man show with a few staff but that doesn't mean they cant response to email or service their customers. It's an attitude issue
