M12 Gold Switch

Musiclvr

New Member
May 20, 2020
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JCAT is now the official distributor of M12 switches also in United States:
https://telegaertner.co.jp/product/audio_products/shop_201906.html
thank you @Musiclvr

I wish to be able to sell the m12 switch main unit separately. It is not my idée fixe to force the sales of the m12 switch with the cables. Japan Telegaertner Limited has this policy and my price for the set with cables is the same as the main unit alone.

I am in touch with Mr. Iwamoto now, the CEO of Japan Telegaertner Limited, and have brought this matter to his attention again.

I will keep you posted.

Best regards,
Marcin Ostapowicz
JPLAY & JCAT Founder
Marcin, I am not happy with what has been going on recently. It has been 3 weeks or more since I made a payment for the optimo 3 duo power supply as well as the M12X gold cable. It is very difficult to get a hold of you over the phone and you do not respond to email queries in a timely fashion either. I am writing this message to you because I have tried calling you several times today and have not received a response to my email either. I think it is only fair that you respond to you customers who pay you good money for the products in a timely fashion. Whenever I get a hold of you, the response that I get is "I am not sure when it will be manufactured and ready for shipment." That is not a satisfactory and appropriate response. I am unhappy with this and if it continues then this is the last time I am going to be doing business with you.
 
Likes: nuway

Jeffy

Well-Known Member
Apr 27, 2014
265
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Orchard Lake, MI
Marcin being a distributor should have stock of the switches, wire, and power supplies. I think ordering from Japan for onesies and twosies when he gets an order is ridiculous. In this case I think another distributor should take over.
 
Dec 8, 2019
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Marcin, I am not happy with what has been going on recently. It has been 3 weeks or more since I made a payment for the optimo 3 duo power supply as well as the M12X gold cable. It is very difficult to get a hold of you over the phone and you do not respond to email queries in a timely fashion either. I am writing this message to you because I have tried calling you several times today and have not received a response to my email either. I think it is only fair that you respond to you customers who pay you good money for the products in a timely fashion. Whenever I get a hold of you, the response that I get is "I am not sure when it will be manufactured and ready for shipment." That is not a satisfactory and appropriate response. I am unhappy with this and if it continues then this is the last time I am going to be doing business with you.
My Optimo took about 3 weeks to ship despite being shown as "in stock" on the website at the time I placed my order. I typically waited 2-3 days for email responses. I empathize with your situation, but know that it all worked out in the end.
 

Marcin_gps

VIP Donor/Industry Expert
Jun 24, 2015
111
49
215
jcat.eu
Marcin, I am not happy with what has been going on recently. It has been 3 weeks or more since I made a payment for the optimo 3 duo power supply as well as the M12X gold cable. It is very difficult to get a hold of you over the phone and you do not respond to email queries in a timely fashion either. I am writing this message to you because I have tried calling you several times today and have not received a response to my email either. I think it is only fair that you respond to you customers who pay you good money for the products in a timely fashion. Whenever I get a hold of you, the response that I get is "I am not sure when it will be manufactured and ready for shipment." That is not a satisfactory and appropriate response. I am unhappy with this and if it continues then this is the last time I am going to be doing business with you.
Salman, I informed you that your power supply will ship this week. I gave you my private phone number. It is not a support hotline. if you are not happy, please send an email and I’ll make you a refund.

Regards
Marcin
 

Marcin_gps

VIP Donor/Industry Expert
Jun 24, 2015
111
49
215
jcat.eu
Marcin being a distributor should have stock of the switches, wire, and power supplies. I think ordering from Japan for onesies and twosies when he gets an order is ridiculous. In this case I think another distributor should take over.
the switches are in stock with cables and power supplies.

The lead time is for Optimo 3 duo which every unit is customized and different transformer is required depending the AC mains voltage, dc output voltages and connectors. 3-4 weeks is not long for a bespoke build, but perhaps there are manufacturers that can deliver faster.

Regards
Marcin
 

Musiclvr

New Member
May 20, 2020
24
9
3
58
Salman, I informed you that your power supply will ship this week. I gave you my private phone number. It is not a support hotline. if you are not happy, please send an email and I’ll make you a refund.

Regards
Marcin
Marcin, I still have the email that you sent me. Your email said that it will be "made this week", you did not use the word shipped. I then followed up with another email asking you when the cable will be shipped and I got no response to that. I know this is not a support hotline and I am not looking for support, I am looking for follow-up on a sale. My clients have my private phone number too, and being in the customer service profession, it is answered 24/7. if you are in this business than you have to make yourself available.

As for the refund, I am not wanting that because I have waited over 3 weeks for this order and I do not have it in me to wait another 3 weeks from another supplier. Please ship it out at your earliest convenience and we can then we can call it a day. I appreciate your timely attention to this matter
 

Marcin_gps

VIP Donor/Industry Expert
Jun 24, 2015
111
49
215
jcat.eu
Ok
Marcin, I still have the email that you sent me. Your email said that it will be "made this week", you did not use the word shipped. I then followed up with another email asking you when the cable will be shipped and I got no response to that. I know this is not a support hotline and I am not looking for support, I am looking for follow-up on a sale. My clients have my private phone number too, and being in the customer service profession, it is answered 24/7. if you are in this business than you have to make yourself available.

As for the refund, I am not wanting that because I have waited over 3 weeks for this order and I do not have it in me to wait another 3 weeks from another supplier. Please ship it out at your earliest convenience and we can then we can call it a day. I appreciate your timely attention to this matter
OK! It is settled now :)

Please await an email with a tracking number

Regards
Marcin
 

Marcin_gps

VIP Donor/Industry Expert
Jun 24, 2015
111
49
215
jcat.eu

2ndLiner

Well-Known Member
Dec 16, 2015
24
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83
Congrats, Marcin, I am not surprised to read the reviewer's conclusions. As I still haven't connected my Optimo3 to my M12 Gold this review has definitely upped by sense of anticipation!
 
Likes: Marcin_gps

Superdad

Well-Known Member
Apr 22, 2015
47
46
98
If there are M12 Switch Gold users who would like to power it with their UpTone JS-2 choke-filtered, dual-output, 5~7.4A linear power supply, we now have stock of custom-made DC cables to do so.

Made with Neotech 7N wire, JSSG shielding, Phoenix Contact M12 at one end and Oyaide 5.5mm x 2.5mm at the other. 1.5 meters long. $250 plus shipping. Sorry, we are offering this only to current or new JS-2 owners. Inquire only via the Contact Us form on our web site.

Thanks,
--Alex C.

UpTone M12 DC cable.jpg
 
Likes: Marcin_gps

Marcin_gps

VIP Donor/Industry Expert
Jun 24, 2015
111
49
215
jcat.eu

Superdad

Well-Known Member
Apr 22, 2015
47
46
98
@Marcin_gps can LPS1 (7v-1.1A) power M12 Gold switch?

Also @Superdad if you have M12 can you confirm this?
Well first off, the highest output voltage of our original UltraCap LPS-1 was 7V, and the M12 calls for 12V.
And while the new generation paralleled LT3045 UltraCap LPS-1.2 has a 12V output setting (it offers 5/7/9/12V user selectable), like the original its upper current limit is 1.1A.
I have never directly measured the DC draw of the Telegartner M12 Switch Gold, so can not say if it too great for an UltraCap LPS-1.2.
[The JS-2 can produce 7.4A at 12V (given a 120V or 240V AC line, a bit less with 100V Japan, or 220V and 230V counties.)]

And by the way, the cable above that we are offering has 5.5mm x 2.5mm plug at PS end--to match the heavy-duty jacks of the JS-2. Our UltraCap supples have 5.5mm x 2.1mm DC jacks.

Best,
--Alex C.
 

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