My Pinkfaun 2.16 ultra experience

[Pink Faun]

We have two accounts on WhatsApp. To keep things organized, we responded through the account that had been consistently used for the update process and scheduling the rollback.

On Monday, January 20th, at 12:15 PM, you messaged our other account to ask if Wednesday, January 22nd, at 11 AM was still available for the rollback. Later that day, you and my colleague spoke over the phone to discuss the update and schedule an appointment.

 

[worldtime]

It’s quite surprising to hear negative feedback about the new OS sound, I’m personally very skeptical every time when there is update of software, there was one time I was not 100% sure about the update, but Jord did something remotely and it was solved. But the new OS sounds pretty good, of course I listen to streaming mainly.
Question is what will you get to replace the PF, I’m curious your new experience about the new streamer.

 

[lcx1993]

It’s quite surprising to hear negative feedback about the new OS sound, I’m personally very skeptical every time when there is update of software, there was one time I was not 100% sure about the update, but Jord did something remotely and it was solved. But the new OS sounds pretty good, of course I listen to streaming mainly.
Question is what will you get to replace the PF, I’m curious your new experience about the new streamer.

Don’t get me wrong. I still love my dual pinky. The 2.16 ultra is a great digital transport with stylus player. Sounded so analog and natural.
I’m just frustrated by their responses and attitudes.
When I purchase a device that cost tens of thousands of dollars. I have the right to choose which system I use. Instead of letting the manufacturer tell me what I can and can't do.
Their technicians gave me a choice between two systems. If I choose to downgrade back to stylus, the upgrade will no longer be provided. This is very unreasonable.
To answer your question, I bought the Ch precision CD transport D1.5 to pair with my C10 mono.

 

[lcx1993]

We have two accounts on WhatsApp. To keep things organized, we responded through the account that had been consistently used for the update process and scheduling the rollback.

On Monday, January 20th, at 12:15 PM, you messaged our other account to ask if Wednesday, January 22nd, at 11 AM was still available for the rollback. Later that day, you and my colleague spoke over the phone to discuss the update and schedule an appointment.

Jord, I’m here to simply point out the problem and experience I had. Not to bring shame or negative image to the brand. Like I said, the ultra is a great device. I love everyday owning it. If I didn’t call in that day, my messages to your official WhatsApp account still won’t be seen even till today. So let’s stop argue.

 

[flkin]

@lcx1993 Euphony is a custom OS built for Pink Faun by a OEM team adapted to their specific hardware. This software is known to sound good but buggy. Improvements from this OEM team and further development takes YEARS. Just check out their support threads.

Ironically, one of the driving forces for PF to develop their own software was to improve the support for customers as the Euphony team wasn’t able to resolve specific PF hardware bugs and help PF customers fast enough. In addition, during the process, they discovered ways to improve the communication from the Roon based playback front end to the output bridge and wrote specific drivers for direct access bypassing the OS. This is a significant breakthrough and should theoretically sound much better than before even comparing to Euphony.

From experience, if you’re unhappy with the support from the PF team, I can tell you the Euphony/Stylus support direct from Euphony is many time worse than from PF.

I don’t doubt your personal experience with PF but it’s strange to hear someone say they are not responsible towards their customers. I’ve been a long time user of their products including their streamer going back 6 years. The support I received despite being half way around the world has been nothing but extraordinary. Reading between the lines, it might have been miscommunication or misunderstanding that caused your issues. I’m pretty certain that if you reached out again, they would want to help you reach your goal - ultimately both you and PF have the same one - as high end sound as is possible from a front end.

The road getting there is a little bumpy for you I guess but the target worth the extra effort! Hope it works out for you eventually.

 

[Bobbi]

I have never had any issues regarding support from Pink Faun for my 2.16X or now the 2.16Ultra.
They have consistently provided the best support I’ve received from any company.
Add to this the constant upgrades via software improvements and I’m more than happy with the user experience as a whole.

 

[RdW]

Jord, I’m here to simply point out the problem and experience I had. Not to bring shame or negative image to the brand. Like I said, the ultra is a great device. I love everyday owning it. If I didn’t call in that day, my messages to your official WhatsApp account still won’t be seen even till today. So let’s stop argue.

I hope you can get over it indeed. And because you like the sound, consider to stay a PF supporter. I know Jord personally and he and his team do everything in their power to provide top class service. And this is how I experience it.

I don''t judge your experience by the way, or the perception of it, but this can only be an exception and most likely even a misunderstanding.

Thumbs up for Team Pink Faun

 

[Popspin]

A highlight of the show for me was getting educated about the PF server. Very impressive. My “teacher” was Jord. We had several lengthy conversations that were highly informative. Their work on the MSB ipotical interface board looked elegant. We spent time both behind and in front of the big Clarisys system.
A wonderful experience that I’ll remember when.its time to replace my network server.