i agree he is an open minded dealer but margins on the two products are radically different. The dacs and the tubes for servicing for the lower margin product are from across the continent. How many dealers are there in the US? At least based on the forum, the large sales come from the distributor, which is what I would expect for a product that has lower margins to the dealer.
I certainly think dCS and MSB are much more lucrative for dealers to sell.
There are tons of people on all forums who have had great service. Some of them had issues, but they stayed because of the sonics and the service. I had a couple of friends who were furious when the dac failed, yet it was serviced free, and when it came back, they were in love. And then it stayed without issues
Never mentioned the service. I’ve heard it’s great. However, shouldn’t the point be to not ever need repair service?