I learned something new today to solve a problem that I had once before. A few months ago my network went down and needed a restart. Once restarting the network I kept getting a message that SGM Controller not available and then TAS server not running.
I remember Emile working his magic via TV but could not resolve the issue, so we reached out to Wilson who also via TV found that upon restarting my network, it reassigned a different IP address to the Extreme, thus creating the problem. Via TV Wilson quickly reassigned the proper IP address and after doing such the issue completely resolved
Well last night there was an update to my Orbi router which I installed. After the network was restarted I found once again the same messages that TAS Server not running and SGM controller not found.
Initially attempting to restart the Extreme and the closing and reopening the remote failed to resolve the problem. I reached out to Wilson and he offered me the quickest and easiest fix to the problem. Here is what he advised....
Hi Steve, once you have rebooted the extreme. Open the taiko app and got to the first page where is asks you to enter the serial no. . Click on the button to the right of the serial mo. And this should detect the new ip address . You can then click on the extreme server listed below.
I did this and instantly a new IP address came up and once done clicking on the TAS server I was back in business.
Not sure if anyone else has had this experience but if so this takes less than a minute to resolve the issue
HTH