Thank you !
Thank you !
Fine words by Jim, but utter BS when it comes to Scandinavia, there is no factory authorized technician here, nobody has been factory trained or authorized ! Last time the distributor needed to repair my Io, he sent it to a good repair guy in Sweden, who could not get a diagram from Aesthetix !On September 4, 2023, Jim White wrote here:
Aesthetix has distribution in over 30 countries, and each distribution partner maintains service facilities and personnel. In some cases these personnel have visited Aesthetix in the USA for extensive factory training, and in other cases I have visited them for training. During these visits we are able to assess technicians' abilities to repair, upgrade and maintain Aesthetix's products, and decide whether to authorize them to perform this work. Factory authorized technicians are located in numerous countries, including Scandinavia, the United Kingdom, the EU, several Asian countries, Australia and several other regions as well.
When we are contacted by a third party technician (not factory trained or authorized) wishing to repair an Io, we almost universally advise that the unit be serviced by our distributor or authorized service center for that country or region. Io repairs are rarely simple or easy, and our ability to train a third party technician on the appropriate procedures is severely limited due to the breadth of information required. In repairs done at the factory or at authorized service centers, at the time of a repair, we will advise the customer of required or optional updates and upgrades to extend the life of the product, to improve sound quality and to minimize future repairs. Electronic products approaching 30 years old often have other parts that should be replaced at the same time.
As a consumer when a product is repaired by a third-party technician in contact with the factory, the consumer assumes the repair is done correctly and the product is fully tested. As the manufacturer we have no ability to assess the quality of work of a third-party technician, or of the completeness of repairs. This could result in a future failure that could have been prevented, or even could cause a safety hazard, which, sadly we have seen.
Where, as here with Aesthetix, an owner can have a component repaired by a factory authorized technician it makes no sense to me to have the component evaluated and attempted to be repaired by an unauthorized, third-party technician. I, personally, would never have a non-factory authorized, third-party technician touch one my components when there is a procedure for repair by a factory authorized technician.
Milan has found a new friend............Now the big question for me, where in Germany are you located Reinhard ?![]()
He is only a 6 hour drive away from home !Milan has found a new friend............
Well........He is only a 6 hour drive away from home !My guy in Sweden has retired and was 8 hours away !
![]()
I am crossing my fingers !Well........
I´ve been in the repair-business for almost 50 years too (retired now unless
between friends of course).
This is my first time with an Aesthetix product though..... but with the support from several of you guys in here incl. Jim, the result will reveal itself in a couple of days..... and @Lagonda ....... I´m only 2-3 hours drive away from you,
if ever needed in the future![]()
Karl Leander is your distributor, last time my Io broke he sent it to a local repair guy, that could not get a diagram from you. Have you had someone "Factory Authorized" recently ?We have a fantastic Factory Authorized Technician for Scandinavia in Stockholm, Sweden. He can be reached at:
karl@stylusaudio.se
Any questions regarding service in Scandinavia can be directed to him, or to me at:
info@aesthetix.net
Our distributor in Sweden is:
Stylus Audio
Jim White
Aesthetix
We have a fantastic Factory Authorized Technician for Scandinavia in Stockholm, Sweden. He can be reached at:
karl@stylusaudio.se
Any questions regarding service in Scandinavia can be directed to him, or to me at:
info@aesthetix.net
Our distributor in Sweden is:
Stylus Audio
Jim White
Aesthetix
This is great, Jim! This should give Aesthetix owners in Scandinavia comfort about securing service by a factory-authorized technician.
Karl Leander is your distributor, last time my Io broke he sent it to a local repair guy, that could not get a diagram from you. Have you had someone "Factory Authorized" recently ?
A little latitude for the high latitude owners of Aesthetix products.This is great, Jim! This should give Aesthetix owners in Scandinavia comfort about securing service by a factory-authorized technician.
Yes, these upgrades and other tweaks are covered in prior posts to this thread.Glenn mentioned new transformers and believe coupling cap updates are now available so I’m considering doing those updates, along with new tubes.
Has anyone done these recent updates after having lived with the initial version for years? Guessing even if I just do the tubes I’ll be in heaven since it’s been so long since I’ve listened to it (though the built in phono stage in the Levinson is really nice), just wanted to see if someone could add their experience if they’ve done these updates.
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