I bought Focal Stella Utopia Evo, but...

[Addicted to hifi]

What's so difficult to understand? This is about the OP and Focal and not you and your Proacs.

Mind your own business.I have a disability.

 

[thedudeabides]

It's a public forum and you need to read my edited post. I'm sorry you are disabled.

 

[Addicted to hifi]

What's so difficult to understand? This is about the OP and Focal and not you and your Proacs. In any event, kudos to you for trying to help the OP. Focal should be ashamed of themselves.

Yes such a well known company.

 

[Motoman]

that is literally an outrage. its not as if those are cheap speakers either. They are expensive, and from a well-known company with a good reputation. They should have immediately taken care of the situation. You need to talk to Focal's National Sales Manager. The squeaky wheel gets the grease, as they say. You are 100% right and the dealer and the company are 100% wrong. Go get 'em.

 

[Addicted to hifi]

An update would be appreciated.

 

[Mabutu]

I Hope he gets his money back and gets a better made speaker . have a look at the crossover in the Focal kanta speaker for example

 

[audioblazer]

I bought a new blue Stella Utopia Evo product. But when I opened the box,
there was a stain on the bottom and neither speaker had a manual.
In addition, the em woofer did not work on the lower volume of one speaker.
And the left and right balance of the speaker didn't fit either.
The place of sale says it's a new product.
Is this really new?
The serial number is A1BUEF000023,24.


stain
View attachment 78784


manual

View attachment 78786


Em malfunction

I have the same issue - flickering light of the psu .. Likely faulty PSu .. It wont energize the copper coils of the bass driver rendering it non functional. I needed to replace my PSU

 

[Jongsun]

that is literally an outrage. its not as if those are cheap speakers either. They are expensive, and from a well-known company with a good reputation. They should have immediately taken care of the situation. You need to talk to Focal's National Sales Manager. The squeaky wheel gets the grease, as they say. You are 100% right and the dealer and the company are 100% wrong. Go get 'em.

I informed Focal CEO of this situation but he didn't do anything about it.
I am so disappointed that I will never use Focal from now on.

 

[Jongsun]

I Hope he gets his money back and gets a better made speaker . have a look at the crossover in the Focal kanta speaker for example

The dealer didn't give me a refund and said I broke the speaker. The lawsuit is currently under way.

 

[Jongsun]

I have the same issue - flickering light of the psu .. Likely faulty PSu .. It wont energize the copper coils of the bass driver rendering it non functional. I needed to replace my PSU

In my case, it's not a PSU problem.
They removed the woofer of the new product and replaced the diode twice, but failed to repair it.
They said they couldn't repair it.
They don't even have stock, so give me a refund, but they say I broke it.

 

[Addicted to hifi]

The dealer didn't give me a refund and said I broke the speaker. The lawsuit is currently under way.

what a stupid thing for a dealer to say.

 

[audioblazer]

In my case, it's not a PSU problem.
They removed the woofer of the new product and replaced the diode twice, but failed to repair it.
They said they couldn't repair it.
They don't even have stock, so give me a refund, but they say I broke it.

Hmm what diode are u talking abt? Do u meant the copper coil of the bass driver

In my case, it's not a PSU problem.
They removed the woofer of the new product and replaced the diode twice, but failed to repair it.
They said they couldn't repair it.
They don't even have stock, so give me a refund, but they say I broke it.

 

[Jongsun]

Hmm what diode are u talking abt? Do u meant the copper coil of the bass driver

Two diodes are soldered on the other side of the input terminal behind the bass driver

 

[Jongsun]

what a stupid thing for a dealer to say.

It's a total red herring.

 

[dcathro]

It's a total red herring.

Jongsun, where are you based?

Are they your long term dealer, or is this your first purchase from them?

Hard to believe anyone could be treated so badly

Good luck with your lawsuit!

 

[Addicted to hifi]

We all hope its sorted out soon and everything go’s your way Jongsun.

 

[audioblazer]

I informed Focal CEO of this situation but he didn't do anything about it.
I am so disappointed that I will never use Focal from now on.

Have some issue myself . Focal protects the distributors not the consumer .. Bottomline .. you have to resolve with the dealer / distributor

 

[Jongsun]

Jongsun, where are you based?

Are they your long term dealer, or is this your first purchase from them?

Hard to believe anyone could be treated so badly

Good luck with your lawsuit!

I can't tell you where it is because of the litigation. Please understand.
They've been a Focal dealer for years and I've bought a few Focal products.
Many of the audio club members of my country are indignant and interested in the dealer's behavior.
Thanks for the pep talk.

 

[Jongsun]

We all hope its sorted out soon and everything go’s your way Jongsun.

Thank you. It'll take about a year.

 

[Jongsun]

Have some issue myself . Focal protects the distributors not the consumer .. Bottomline .. you have to resolve with the dealer / distributor

Yeah, that's right.
Focal was on the dealer's side.
Rather, the dealer is making false rumors that I broke it.
That's why I'm in the middle of a lawsuit.