Since upgrading to Roon 2.0 a month ago I've had some unanticipated stoppage glitches. I reached out to Emile, who team viewer'd in last night at 9 pm (his time). My Roon was installed on an older Mac which may have been the problem. We re-installed it on a newer Mac and removed the Nordost switch (which may have also contributed to the issues and besides, my Taiko switch should be coming soon anyway). I repeat, Emile chimed in at 9 pm on a Saturday night. Problem solved. Pinch me. Customer service is one thing. But what this guy considers "service" is closer to what you might expect from angels (if they exist), not mortals.