(...) I can imagine how intimidating it might be for somebody just getting into it. Everything has gotten so technical. With downloading and ripping becoming more and more common, I've found myself having to write primers for clients. A huge chunk of what I wrote I had to learn. I've been spending a lot of time doing support over the phone as well. Quite funny as I was complaining to my partners that I've reached the age where I now have to RTFM. LOL!
I think it has reached a point where a lot of people starting out need at least a little hand holding. The kind that takes into account not just their personal preferences but also their "daily rhythms". By that I mean their existing habits and their level of technological inclination. There are varying levels of involvement ranging from "I just want to push one button" and "I'm gonna tweak the hell out of this (&%*^%^(!"
In the end, I think it is all about proper exposure. By that I mean exposure to quality that is immediately attainable.
Jack,
Every hobby needs standards - we had them in audio such as FM radio, CD or LP. IMHO virtual digital high-end is becoming a jungle, specially in the high-end. Primers for clients? A lot of time doing support over the phone? And we still ask why the high-end is falling ...