Just wanted to share my experience with Psvane, not very impressed with their customer service and product quality.
I have been using the ACME 845 for 4 months. One of the tubes started to develop problems over time. After I switched the amp off, one of the tubes remained bright for almost 14s while the other didn't have this issue. And the side where the tube remained bright, the speaker would emit some noise before the tube finally cools down. The seller insists that the tube is fine and asked me to continue to use it.
However, it got worse. The side with that problematic tube started to have a cracking sound every other second so I quickly switched the amp off.
I should have heeded the warnings at the beginning of this thread. I thought I wouldn't be so unlucky but I should have learnt not to take chances for such an expensive tube. I asked the shop to send me a replacement pair but the seller on taobao insists that i send the tubes back so that they can send to the factory for testing; they will replace if they test that there is an issue. So even if your tube blows up, they will insist you send it back to the factory. Will see how it goes and if they eventually replace it for me but it will be a long wait....
So yes, you might want to consider other more reliable tubes if you don't want to go through the hassle of replacement and dealing with Psvane on the warranty. It's a pity that Psvane didn't do any better, I was really liking the sound of the ACME 845.
I have been using the ACME 845 for 4 months. One of the tubes started to develop problems over time. After I switched the amp off, one of the tubes remained bright for almost 14s while the other didn't have this issue. And the side where the tube remained bright, the speaker would emit some noise before the tube finally cools down. The seller insists that the tube is fine and asked me to continue to use it.
However, it got worse. The side with that problematic tube started to have a cracking sound every other second so I quickly switched the amp off.
I should have heeded the warnings at the beginning of this thread. I thought I wouldn't be so unlucky but I should have learnt not to take chances for such an expensive tube. I asked the shop to send me a replacement pair but the seller on taobao insists that i send the tubes back so that they can send to the factory for testing; they will replace if they test that there is an issue. So even if your tube blows up, they will insist you send it back to the factory. Will see how it goes and if they eventually replace it for me but it will be a long wait....
So yes, you might want to consider other more reliable tubes if you don't want to go through the hassle of replacement and dealing with Psvane on the warranty. It's a pity that Psvane didn't do any better, I was really liking the sound of the ACME 845.