2022 Mercedes EQS EV S-Class

andromedaaudio

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Jan 23, 2011
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I saw the other review as well , he seemed very enthousiastic .
I could see my self buy a EQS 450+ , lovely luxurious driving / ultra quit .
Burmester inside :cool:.
I d rather spend money on that then the next " uber amp " to be honest.
More charging points added each year , good range .
Info on the dash regarding charge points
 

andromedaaudio

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Jan 23, 2011
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I'm waiting for the AMG EQE 53 review coming soon !
Yeah nice , i do like the shape of the new electric E .
Does the EQE have air suspension?
Regarding driving expirience / interiour nothing beats the S i reckon in that price range

BTW i dont need a AMG , i like relaxed driving :cool:
 
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andromedaaudio

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Jan 23, 2011
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But you cant drive fast anymore for fun unless you drive in germany .
In holland the Green brigade has reduced the max speed to 100 km/h .
All the fun is gone , belgium is still 120 km/h
 

Audio_Karma

Well-Known Member
Sep 24, 2012
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The AMG EQS 53 is A Much Better Car !!
After the Solid State Batteries come on the Market in 2024 or 2025 these EV's will Rule the World !

 

andromedaaudio

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Jan 23, 2011
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EQE 350 +
65 K in belgium incl options.
Beauty
 

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Gregm

Well-Known Member
Mar 14, 2019
531
383
155
France
EQE 350 +
65 K in belgium incl options.
Beauty
Not bad, it's over 79k in France. Worth a nice trip to Brussels, any day!
Nevertheless, I think I'll wait:
 

jtinn

Industry Expert
Apr 20, 2010
503
70
483
MERCEDES-BENZ is TERRIBLE!

Before anyone purchases a new Mercedes I want to share my experiences of late with not only my dealer, but MB customer service.

I have had a new MB almost every two years for quite some time and have always enjoyed the cars and service until the past few years. The dealer experience has really gotten bad, but I put up with it. I figured I could go to a different dealer as there are three in my area. The communication and arrogance is hard to stomach. Enough about that.

The thing I really cannot get over is calling in to speak with "customer service" and waiting an hour or so to get someone on the phone. I don't have time for that nonsense nor should anyone who is a customer or potential customer be subjected to that poor treatment especially when we are talking about a luxury item.

The other thing to be warned about is their lease end policy. At the end of my lease my car which was allowed 20k mi had only 6k. When I brought the car in to see what it was worth in a sale to them vs. a lease turn -in, they told me the 12k mi service had not been done and I would have to pay for that even though I only had 6k mi. on the car.The also told me they would only give me 3200 under what my payoff wass in a purchase. Funny thing was I had five other dealers (non MB) who all offered me thousands over my payoff. When I told the dealer this, he mad a snide remark about good luck getting the tile from MB.

It seems MB will refuse to accept a payoff for the car from anyone other than the lessee or a MB dealer. That meant I had to payoff the car in full, which I did and I was told I would have the title in 5 business day. 3 Weeks later I still had not received it. I then called and waited about an hour to speak with someone and then got transferred and had to wait another 35 minutes for someone to answer again. This time I was told that the title was still in their vault and it would be sent in the next few days. I expressed how disappointed I was and requested it be sent to me by next day mail due to their screw up. She agreed and of course it was sent normal mail and arrive another two weeks later.

After sharing my experience with others, I am finding many are unhappy with MB and have moved on. I will never do business with MB again and am thoroughly enjoying my Polestar and the treatment I have received by both the dealer and the factory's customer service department.
 

howiebrou

Well-Known Member
Jun 29, 2012
2,794
3,649
1,470
MERCEDES-BENZ is TERRIBLE!

Before anyone purchases a new Mercedes I want to share my experiences of late with not only my dealer, but MB customer service.

I have had a new MB almost every two years for quite some time and have always enjoyed the cars and service until the past few years. The dealer experience has really gotten bad, but I put up with it. I figured I could go to a different dealer as there are three in my area. The communication and arrogance is hard to stomach. Enough about that.

The thing I really cannot get over is calling in to speak with "customer service" and waiting an hour or so to get someone on the phone. I don't have time for that nonsense nor should anyone who is a customer or potential customer be subjected to that poor treatment especially when we are talking about a luxury item.

The other thing to be warned about is their lease end policy. At the end of my lease my car which was allowed 20k mi had only 6k. When I brought the car in to see what it was worth in a sale to them vs. a lease turn -in, they told me the 12k mi service had not been done and I would have to pay for that even though I only had 6k mi. on the car.The also told me they would only give me 3200 under what my payoff wass in a purchase. Funny thing was I had five other dealers (non MB) who all offered me thousands over my payoff. When I told the dealer this, he mad a snide remark about good luck getting the tile from MB.

It seems MB will refuse to accept a payoff for the car from anyone other than the lessee or a MB dealer. That meant I had to payoff the car in full, which I did and I was told I would have the title in 5 business day. 3 Weeks later I still had not received it. I then called and waited about an hour to speak with someone and then got transferred and had to wait another 35 minutes for someone to answer again. This time I was told that the title was still in their vault and it would be sent in the next few days. I expressed how disappointed I was and requested it be sent to me by next day mail due to their screw up. She agreed and of course it was sent normal mail and arrive another two weeks later.

After sharing my experience with others, I am finding many are unhappy with MB and have moved on. I will never do business with MB again and am thoroughly enjoying my Polestar and the treatment I have received by both the dealer and the factory's customer service department.
perhaps it's just the US customer service?
 
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Ron Resnick

Site Co-Owner, Administrator
Jan 24, 2015
16,217
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Beverly Hills, CA
That is an incredibly frustrating experience, Jonathan!

I wonder if the experience is a matter of whether the particular dealer one deals with is responsible and considerate, or not? Perhaps it is not even about the dealer generally — perhaps it is about the individual service advisor one gets hooked up with in the service department?

At Mercedes-Benz of Beverly Hills I have had the same service advisor since 2008. He treats me so well I typically get him a Christmas present!
 

Tango

VIP/Donor
Mar 12, 2017
4,938
6,269
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Bangkok
perhaps it's just the US customer service?
Over here, the sales lady called me to remind of service interval and she came to pickup my GLS from my house to do service and brought it back when done.
 

Mike Lavigne

Member Sponsor & WBF Founding Member
Apr 25, 2010
12,596
11,689
4,410
the issue of payoff restrictions is a dealer demand from the OEM finance sources. the dealers want to control access for payoffs to attempt to retain customers. it started with high line brands BMW and MB. then Toyota, and now most others.

Honda dealers demanded that American Honda Finance Company only provide payoff info to their dealers to make sure the customers had to at least talk to the dealer first. they had resisted this action until COVID and supply issues made the need for trade-ins critical and tipped them over.

American Honda was the last OEM to join that direction.

regarding service issues the problem mostly is that people don't want to work anymore and finding employees is very hard. it's really impacted our service departments and the ability to be on top of customer communications. obviously it varies from place to place.
 

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