I must admit I heard this same thing from my parents. We can even go back and find articles stating this. Heck I was telling my kids this before Covid.regarding service issues the problem mostly is that people don't want to work anymore and finding employees is very hard.
One thing Covid did was made people realize their worth. The world is different post 2020-2021 and there is no going back.
Just my thoughts. I'm sure others think differently.