I have had my Io for nearly 25 years. Started with one power supply and volume controls. Have done the various upgrades and added a second power supply. Did the Eclipse updates - with the power supply mods that Kcin described. Over the years there have been 2 failures. At about the tenth year a voltage regulator failed. Aesthetix repaired it and also updated some other components. A couple years ago, one of the IEC connectors failed (mechanical connection). Aesthetix repaired it and did some power supply updates at the same time.20 years with a tube phono without any kind of issue, wow you are a lucky man !
I am very happy with the longevity, reliability and customer support. At this point in my life, I would not want to be out auditioning and purchasing a phono stage. For all tube phono stages, there is more limited selection (compared with solid state).
Jim White has added comments to this and other threads describing how to contact him and find support in other countries.
Sorry to hear that your Io is not living up to its potential. There must be a root cause - and a solution.