Can one bite the hand that feeds them?
Amazingly, the answer is a resounding YES. Here are some examples from my days running TAS and hifi+:
1. We had a cable manufacturer demand edits on a rave review. We made some of the edits since they did not compromise the independence of the review. They then told us they were very happy with the review. Later on, they complained about the review to the industry.
2. We had one manufacturer complain about a factory visit we did even though we made it clear we could not do a video at the time due to lack of proper gear. We offered to do a product introduction video but were declined by the marketing department.
3. We had several manufacturers complain about how expensive TAS advertising is for small firms. We then decided to create a new advertising tier so smaller firms could advertise for $1,000. We had very few takers.
4. We were told by several dealers that TAS and hifi+ were doing a poor job of building awareness for dealers. I built out the strategy and plan and launched our Global Dealer Directory and kept the costs low with one page for $700 and two pages for $1,200. Many dealers balked at paying for the service. It’s a shame because the number of downloads (we did a pdf to keep costs down) were tremendous on this product.
5. A common occurrence is for manufacturers to decline a review until a preferred reviewer is attached to the review. This creates scheduling problems for the editor and threatens the independence of the review.
So going through this, and there are much worse examples I shall remain quiet on, some big themes emerge:
1. Most manufacturers are thinly capitalized and have tiny marketing budgets.
2. Many owner operators (the bulk of the business) are designer engineers and marketing is not a forte. That makes it very hard to sell more sophisticated approaches.
3. Many don’t see the necessity of reaching customers across multiple channels and exactly how important online reach is.