Thank you for the compliment! This has been a bit of a challenging release as our first “large batch” manufacturing and shipping project but we’ve learned a lot and I’m sure we’ll have ironed out the kinks for the next large qty batches.
I’m particularly proud of our team, including the two currently on holiday at Cape Verde, as they have spend most of their time there aiding us remotely. I guess I own them another holiday
Hi Emile,
With a 40+ year background in complex hi-tech, I have to say that your response to the bracket problem sets a new industry standard. Problems of this nature are easy to happen and difficult to avoid for 3 reasons.
1. What you discovered is that within the complexity of the whole Switch and NIC, one single manufacturing spec, namely the accuracy of the bend in the mounting bracket was not sufficiently tight and needed to be up-spec’d.
2. The reason it wasn’t discovered is that the last manufacturing step, namely the installation of the card into the server was carried out at the customers’ premises rather than at the factory, for obvious reasons.
3. Your quality control measures probably tested a few samples and found no problem. It was only when large numbers were tested that the problem was detected.
The only way to avoid this is with field installation tests, which you probably did. The problem is, it’s not feasible to field test in sufficient numbers to detect the problem, so this kind of issue, while unfortunate is really just a risk of field installs. Given Taiko’s response to the problem, both in communication and rectification, I would think that all customers would prefer this even with the problem vs. shipping an Extreme to the factory.
Did the problem actually occur in manufacturing or was it a shipping issue where the soft copper bracket became misaligned?
Its a shame it happened to slightly mar the roll out of an otherwise beautiful pair of products, however when problems do occur, its the response to them that really matters and your response was extraordinarily good.
BTW, thanks for the heads up that your new switch will work in my system. Good to know. The problem is, for a satisfactory installation on my side the switch would require extensive tweaking…. things like a new router, BPS and server, preferably one that runs XDMS . When I’m ready, I’ll give you a call and my wife and I will have a little holiday touring around the Netherlands. That way I get a new system and my wife gets a visit to Keukenhof, Delft and the Amsterdam galleries……”happy wife, happy life” as some very wise man once noted.