Yes, Windows does not see the card, so you can focus on the card.Thank you!
I only see 2:
I guess the Network card is dead? I will open the Extreme again tomorrow but there is no way it was not inserted correctly or was bent.
Feel free to give me a call. Happy to help.@nenon thanks for posting. I will try that tomorrow. I never could get connected via switch. Connections are quadruple checked, all looks physically OK, but VNC Extreme is not connected. LAN1,2 with red X. I am burned out for tonight.
Time to restart the ExtremeNow that I connected the RJ45 directly to one of the network ports on the Extreme, I immediately saw the IP address on my router. Good sign.
However, I can’t connect with XDMS, even when entering the correct IP.
Not sure if this is related to the new Network card; probably not, as I was not seeing an IP address on my router. (For a few hours I was, all was perfect…)
Interesting- I shut it down with the rear switch and waited a minute or two and now I did get an IP with the new Network card!Yes, Windows does not see the card, so you can focus on the card.
Power off the Extreme from the rear button and see if it comes back. Most likely it will. If it doesn't come back, then you will have to remove it and install it again. Also, check the power to the card is connected properly (it should be because it worked).
Feel free to give me a call. Happy to help.
Ah, right! I have to restart XDMS… Thanks!Time to restart the Extreme![]()
That confirms you need the new bracket for the NIC.Interesting- I shut it down with the rear switch and waited a minute or two and now I did get an IP with the new Network card!
But… I can’t connect with XDMS (build 37). Not sure why as this worked when I first installed the card.
That too.As I was trying to connect via VNC, the connection dropped again. So it must be the Network card.
I guess so… but it didn’t look bent at all. I don’t understand why it worked for ~3 hours and now won’t stay connected for more than a few minutes. Is it heat that’s causing it to bend?That confirms you need the new bracket for the NIC.
That too.
Your options are:
1. Remove the bracket of the NIC but be very careful as the NIC will not be secure and wait until you get the new bracket; or
2. Go back to the motherboard NIC and wait for the new bracket.
You are not doing anything wrong. It may look like it fits right but even a little tilt left/right or front/back is enough for the card to malfunction.I guess so… but it didn’t look bent at all. I don’t understand why it worked for ~3 hours and now won’t stay connected for more than a few minutes. Is it heat that’s causing it to bend?
I see… interesting. Can’t understand what is causing this as I would think a bent bracket either works or does not work.You are not doing anything wrong. It may look like it fits right but even a little tilt left/right or front/back is enough for the card to malfunction.
That's the exact behavior... It could be 5 minutes. It could be 12 hours. You can mess around trying to bend the bracket if you like or just wait for the new bracket. If you remove the bracket completely, it will work just fine but you have to be very careful and make sure that the DAC cable does not pull the card by accident.
I am sure it is!I hope this is the root cause and the new brackets will solve this issue!
Waiting for the new bracket is going to be couple of days. In case if you wanted to try the bracket adjustment, you can remove the bracket from the card that is secured with the pan head screws and twist the copper bracket. Here is what I did and do not have the disconnect issue. Its been playing for the past 24+ hours. What you are seeing is the back side of the card with one of the pan head screw. The arrow at the top is where I twisted in that direction.I see… interesting. Can’t understand what is causing this as I would think a bent bracket either works or does not work.
I hope this is the root cause and the new brackets will solve this issue!
(I think I’ll just wait for the new bracket…)
Thank you Everyone who helped me @theaudiogeek @oldmustang @Nils @nenon and others, I appreciate it!
I did not have any trouble inserting the DAC cable. The bend is like 1 or 2 mm so that I can secure the whole card. When I installed it, I made sure it was seated all the into the PCIE slot. I then started securing the brass bracket to the chassis. As I doing it, I made sure the card did not move. Before I tightened the screw, I made sure there is no rocking movement between both ends of the card. Mine is rock solid now.May I ask: How difficult was it to insert the SFP/DAC cable device after you installed the card? It was "extremely" tight in mine.
I plan to check the card from scratch tomorrow, when I feel more tranquilo. I wonder if inserting the SFP has moved the card from its correct position. It looked good, but now I wonder, since the machine does not find the LAN ports connected.
Also, instead of completely removing the copper back plate on the card, @Zeotrope I wonder if just unscrewing the top screw might allow enough slack, but be a bit "safer" than a completely floating card. I may be trying that myself tomorrow.
MarkusBarkus
Well-Known Member
May I ask: How difficult was it to insert the SFP/DAC cable device after you installed the card? It was "extremely" tight in mine.
That is definitely worth a shot. It may or may not work depending on which way the card is tilted.I wonder if just unscrewing the top screw might allow enough slack, but be a bit "safer" than a completely floating card.
@Zeotrope - can you connect a copper cable to one of the motherboard NICs and VNC to your Extreme (the IP will change)?
If you can, then right click on the Extreme's start menu and select Device Manager. Expand network adapters, and you should see something like this:
View attachment 105852
If you see all 3 NICs with no warning sign, then the NIC is fine.
If you see a warning sign on the NIC, then you are running into the bracket toleration issue. If that's the case, you have several ways if fixing it (at least temporarily). The easiest way is to turn off the Extreme from the power switch on the back for a few minutes.
My concern about removing the top screw and leaving the bottom one is might cause some stress to the board when you insert and remove the DAC cable? Not sure.. I will be tempted to replace the short top screw with a slightly longer one and now you can unscrew it for couple of mm and still have the card hold on to the bracket?May I ask: How difficult was it to insert the SFP/DAC cable device after you installed the card? It was "extremely" tight in mine.
I plan to check the card from scratch tomorrow, when I feel more tranquilo. I wonder if inserting the SFP has moved the card from its correct position. It looked good, but now I wonder, since the machine does not find the LAN ports connected.
Also, instead of completely removing the copper back plate on the card, @Zeotrope I wonder if just unscrewing the top screw might allow enough slack, but be a bit "safer" than a completely floating card. I may be trying that myself tomorrow.