I dont know. Pedro has been talking to Innuos and finally, after several tests, he has been told to return the device.
There's always a small risk for shipping damage. In the EU you have to drop your appliance 50 times from a 1 meter height after which there's a maximum allowed deformation in the 0.x mm range. You are allowed to place your appliance on a platform luckily so you don't entirely destroy it.
We luckily have only had 2 cases of shipping damage to SGM's, both demo machines, 1 was returned to us without the internal packing foam, just sitting in the box, needless to say the chassis was unsalvageable but it was miraculously still operating! The other was recently, it had some small dents in the front plate and had a malfunctioning OCXO.
Gosh - what kind of careless idiot would send back such an expensive demo device like an SGM without any internal packaging? Sounds like an absolute tw*t. Hope you billed them for the damage, Emile.
I find the comparisons of Tidal to SSD files a bit disconcerting....I for one could care less about streaming sound quality because there are WAY to many variables with streaming, most out of our control.
Isn't this all about tweaking???I wouldn't worry about it, it's tweaking level territory.
I would like to share with you a wonderful discovery that I made this afternoon and that could perhaps serve Emile in his developments.
Before explaining it, I would like to comment that I have an incessant war against the noise of the Network: Switch Aqvox, LPSU for the Aqvox, Cable Entreq RJ45 to the Entreq box and Cable Entreq from the Neutral of the DC connector of the Switch to ground. I say this because I suppose if I had a normal commercial switch, the effect would still be greater.
Well, I had always used my Melco to transmit to the DAC with an app on my Ipad. Once I tried to turn off the switch (to eliminate noise) when the DAC was already playing, but the music simply stopped. Maybe it has to do with the fact that the Switch is the DHCP server for the Melco.
This afternoon, out of curiosity, I used a Melco utility that consists of the possibility to manually operate the device with the buttons on the front panel. I have located a concert and I have given the play button. Almost instantaneously I realized how wonderfully my system sounded. At the same time I saw that the Melco disappeared from the IPad app and then I thought that maybe the designers blocked the RJ45 port when manually playing a USB DAC. I turned off the switch and the music was still dreaming. An email to Alan Aísle from Melco Europe, has confirmed what I thought.
That is to say, for the first time in my life I have managed to hear music totally isolated from the NET and it is something big.
I understand that of course you can not do Streaming and that manually managing the Melco is a "nightmare" but the important thing has been to prove something in what you firmly believed: the future of music in RED, goes by eliminating the "damn" noise that the network itself produces because the result musically is wonderful.
Here is SGM Extreme sound quality movie.
There's something more to this then meets the eye.
This particular client is using an Aurender W20 with an external 10MHz clock reference, 0.05ppb, 130dB/10Hz phase noise. 1hz not specified but an educated guess puts that the range 110-115dB (not counting cherry picking).
He auditioned the EVO initially but was not entirely satisfied.
Subsequently forum member Esotar lent his Extreme to him which did satisfy him, in fact he wants to order one.
The reason I'm mentioning this is, the EVO is using a 24MHz OCXO which can never match the specifications of purposely built 10MHz references, it's easily 15-20dB worse at 1Hz. Now you can use a 10MHz XO and a multiplier, but unfortunately that has its downsides as well. This is why we spend so much time finding a way bypassing the "need" for an OCXO in the Extreme. Internal clock quality is irrelevant in the Extreme (as it should be for a server). As a bonus, we get significantly better performance out of the whole package.
Now please don't get me wrong, I am absolutely not stating that XO quality is irrelevant, it most certainly is very important, just not in the Extreme. We are investigating options for native 10MHz clocked USB / Ethernet solutions. If this turns out to provide us with something elevating performance even further, it will be made available in the form of a PCIe expansion card. However, cherry picked XO's do come with a considerable price tag and are not available in large quantities.
While on the subject, it's interesting to mention that a 0.015 g2/Hz vibration level has about a 30-40dB negative impact on phase noise up to about 1000Hz.
The last point on vibration induced deleterious measured impacts is amazing, Emile.
Bill, Stacore under my cdp was gobsmackingly awesome, I can imagine Tana/Daiza applied to the Evo and Extreme would be wholly advantageous too.